Potential but Customer / technical Support isn't "supporting"
I stacked tier 4 based on the outstanding potential. However, I have multiple outstanding support requests (Ticket #1905) with no response in weeks, not days. it seems like a simple issue (Business Verification) that could be resolved easily if an attempt to provide customer service / technical support is ever actually made.
Considering that this is a pricey APPSUMO deal that is not refundable, this is hard to accept.
Carlos_Thoughtly
Edited Feb 7, 2025Hey! I’ve reviewed your ticket (#1905) and the details of your case. Based on our records, the ticket was opened on January 11th, and Liv responded on January 14th. After that, we didn’t receive any further communication from your end until two hours ago. You can see the full timeline in this image: https://imgur.com/a/QwQrDOj
While I understand your frustration, it’s important to note that our team needs the necessary information to move forward effectively. Without additional details or responses, it’s challenging for us to resolve the issue as quickly as we’d like.
That said, Liv will be reaching out soon via the ticket to continue assisting you.