Support is shocking - I have to chase and chase and chase to get a number, my business is STILL weeks later going through the verification process - however I have sent all that Twillio needs for a UK number - i have a Twillio account myself and use other VOIP systems that had me set up in a day or two - not weeks. I have even offered to use my own numbers via Twilio API which they should be able to do as they are using a Twillio API.

How hard can it be? All I want is UK numbers I can SMS from to the UK and make and recieve UK calls from - THe US part can wait - but I am still waiting for that too.

But wait for the "we're busy because of all the onboarding new people" - yes I have had that excuse when I had issues activating. If you were going on AppSumo you should have been better prepared - but now me along with probably other users now feel ripped off as you cannot refund this one (yes I knew before I bought).

My concern is the serious bad planning on systems and support staff to be able to cope with the obvious influx being on AppSumo brought. If they can't handle that how will they handle in service delivery?

It seems a great product, get me onboarding and working properly please? I shouldn't have to come here and vent about it.