I saw a lot of potential in this product, but Thoughtly provides absolutely no support. I don’t know why, but they just don’t seem to care about their customers. I bought the smallest tier to test how it performs, and I had a few questions, so I reached out to their support team.

They have a chatbot on their website that keeps popping up annoyingly, asking, "How can we help you?" over and over again. But when I clicked on it, I was handed off to an AI chatbot. No matter how many times I asked to speak with a real person, it kept redirecting me, eventually suggesting I join their Slack community to get help from "experts." That was incredibly frustrating.

Then I discovered that Thoughtly has a marketplace or maybe it's just their own team offering paid services to manage Thoughtly accounts. It almost feels like a tactic: ignore customer support requests, then push users toward paid services.

They also offer an option to book a demo call. Since I initially bought the first tier and planned to upgrade, I tried booking a meeting within the first week. But the earliest available date was more than 21 days away, which made it completely useless for me.

It’s been eight days now, and their lifetime deal is about to end, yet I’m still stuck with unresolved integration issues with Google Sheets. They generated a support ticket but never followed up. The only reason I’m even giving this one star is that the product itself seems good. Otherwise, based on customer support alone, they deserve zero stars.

I initially considered purchasing the highest tier, but thankfully, I didn’t because in the end, I’d probably have to pay extra for their "expert services" just to get basic support. And forget about a money-back guarantee; they don’t offer one, likely because they know they won’t respond to refund requests.

If you’re a developer or have deep technical knowledge, maybe this product will work for you. But for the average user, it’s a waste of money. Be careful before investing in Thoughtly.