Do not under any circumstance do business with this company. The level of shadiness I've seen since getting the product has been truly disturbing. Even now, as I type this, they are holding every appsumo account hostage and trying to force users to BYOK so that they can stop honoring the deal. How are they doing it? By turning off their connection to Twilio and claiming they aren't sure how to fix it. In the meantime we are encouraged to connect our own paid for Twilio account if we want access to our agents. They also cannot be contacted. They will not respond to appsumo customers at all. If they do respond it will take at least 3 months before they do . Their documentation states that if you have an appsumo account they cannot guarantee response times (something they wrote up only after the deal was over.) Keep in mind I have an agency account. The icing on the cake is APPSUMO IS AWARE OF THIS but have turned a blind eye as there is so much money to be lost should they have to refund all of us. These plans were roughly $1000, per person and appsumo, nor thoughtly, are wanting to give that back.