Dear Parvez,

I'm an enthusiastic SMB customer ready to commit to Thrivedesk, but we need one critical feature: a native Jira integration. This is a massive untapped market opportunity for you.

Currently, we (and many development-centric teams) face friction between customer support and developers.

A Jira integration would solve this by making Thrivedesk the essential front-end:
1. Instantly create a Jira issue (with description, customer link, and due date) from a Thrivedesk ticket.
2. Receive an automatic notification back in Thrivedesk once the issue is closed in Jira.

This integration would:
1. Attract High-Value Customers: Teams using Jira are high-growth and technology-focused.
2. Position Thrivedesk to capture significant market share by becoming the "glue" that connects customer tickets to the millions of global Jira users.