Live Chat has officially arrived on Android — and it’s a game changer.

This isn’t just a new feature; it’s a complete rebuild of the Live Chat experience on mobile — faster, smoother, and more powerful than ever.

💬 Live Chat — Reimagined

The Live Chat module has been fully rebuilt for speed and stability. Now you can chat with customers in real time, manage threads, and handle replies effortlessly — all from your Android device.

⚡ Major Features & Improvements

You’ll also find a brand-new, customizable toolbar designed for quick access to key actions, making chat management faster and more enjoyable.

• Attachment Support: Send and view file attachments directly from chat.
• Instant Replies: Quickly respond with saved replies that automatically replace placeholders.
• Rich Text Editor: Format your messages with bold, italics, links, and more for a polished look.
• Chatbot Events: Experience smoother, smarter chatbot interactions with robust event handling.
• Custom Toolbar UI: The new editor toolbar has been redesigned for a cleaner, more intuitive feel.

Hey Sumo-lings! 👋

After hearing your feedback loud and clear, we’re excited to announce that branding removal is now available for Tier 4 customers!

This update is a big win for our community, it shows how much we value your input and how committed we are to building ThriveDesk with you, not just for you.

You can now remove the Assistant branding directly from Neo → Assistant (select your assistant) and make your chatbot fully yours.

AI Identity

• Give your chatbot an identity—change its name and icon to better align with your brand.

Unified AI Interface

• All AI settings are now organized in a single interface, making it easier to configure and manage your chatbot without switching between pages.

Instant Embedding

• Training data is now embedded instantly. Upload a doc, tweak a knowledge source, or add a website page—your chatbot learns it on the spot, without delays.

AI Playground

• Test Neo’s replies instantly before deploying to your site. Don’t like the answer? Hit “Improve” and refine it right away. No waiting, no guesswork.

- chao

Hey Sumo-lings! 👋

We’ve got some big news to share—and it’s all thanks to you! After carefully listening to your feedback and suggestions, we’re thrilled to announce that BYOK (Bring Your Own Key) is officially coming to Tier 3 and Tier 4 plans. 🎉

👉 What does this mean for you?

It means true freedom with AI. Once your included ThriveDesk AI credits are used up, you’ll be able to plug in your own API keys directly into the app. No limits. No waiting. Just unlimited AI usage powered by your own account.

This update gives you the flexibility to scale support on your terms, while still keeping all the power of ThriveDesk’s AI features.

We’re beyond excited to roll this out and can’t wait for you to experience the possibilities. Thanks again for pushing us to make ThriveDesk even better—you asked, we listened, and we delivered. 💙

Whats up! Sumo-lings 👋

This is Parvez, co-founder and CEO of ThriveDesk, a omnichannel AI first customer support platform for SMBs.

You deserve a partner that puts you first, not profits or enterprise clients. We’re proudly bootstrapped, focused solely on your growth, keeping things simple, affordable, and always for you.

No investors to impress, no shifting priorities—just a small, dedicated team committed to helping your business thrive, side by side, every day.

The answer is YES!

Can software be simple, straightforward, and easy, yet powerfully full-featured?

With ThriveDesk the answer is absolutely YES!

✅ Can I connect Gmail, Outlook, Hey or my custom email?

✅ Can our clients respond to our questions via email?

✅ Can I provide live chat support from my website?

✅ Can I add chatbot to my live chat assistant?

✅ Can I add chat assistant to any website platform?

✅ Can I customize the live chat widget?

✅ Can I train AI agent with my website content?

✅ Can I train AI agent with my pdf, docs and knowledge base content?

✅ Can I set AI agent to auto reply or draft response?

✅ Can I handle ticket and assign them to team member?

✅ Can I automate the support workflow?

✅ Can I use canned reply/macor to speed up reply?

✅ Can AI help me reply or polish my reply?

✅ Can I @mention someone so they're notified about something?

✅ Can I integrate my fav app with ThriveDesk?

✅ Can I assign ticket and live chat to multiple people?

✅ Can I filter tickets and live chat with tags?

✅ Can I create knowledge base to self help client?

✅ Can I host knowledge base on my own domain?

✅ Can ThriveDesk tell me which team member performing bad?

✅ Can ThriveDesk help to resolve customer query faster?

✅ Can ThriveDesk tell me client satisfaction rate?

✅ Can I search tickets and filter them?

✅ Can I connect my WooCommrece store for realtime customer insight?

✅ Can I use chatbot on my Shopify website?

-- If you still have questions, feel free to reach us via comment or live chat but the answer is probably *YES*.

We’re a small, nimble team with big dreams, and we take pride in keeping costs low so we can pass the savings on to you.

If you’re tired of paying “enterprise” prices for features you’ll never use, we get it. We’re not here to outgrow you. We’re here to grow with you.

— From all of us on the team that works for you

What are past projects, failures, or successes you’ve had in your career?

ThriveDesk is not our first product. We are pretty establish theme/plugin developer for multiple platform like Joomla/WordPress/Framer.

We've launched many successfull product in the past and ThriveDesk is one of them. We launched ThriveDesk in 2021 and growing since then.

What 3rd party tools is your product critically dependent on?

Postmarkapp

MongoDB Atlas,

Cloudflare,

OpenAI

Where is your customer data stored?

Ashburn, VA, US

What is your current monthly recurring revenue (MRR)?

5469

How many customers do you have today?

1000+

What’s the origin of the idea for your product?

ThriveDesk was born from our own frustration using other products—we were customers too, and watched as prices kept rising with every new feature, while small businesses like ours were overlooked in favor of bigger clients.

That’s why we set out to build customer service software designed specifically for SMBs, with a promise to never chase enterprise deals and always treat every client with equal care, no matter your size or budget.

What problem is your product solving and how?

Stop the costly cycle of hiring and training support for demand spikes.

ThriveDesk's AI platform manages all your customer queries in one place.

Train our AI with your data to handle repetitive questions and scale your support instantly and cost-effectively. Boost retention and keep customers happy.

Retaining customers is easier and more cost-effective than acquiring new ones.

What’s the #1 thing you’re looking to gain from the AppSumo campaign?

Mostly feedbacks and virality of our AI features. We've better AI feature then Intercom and we want to let the world know about it.

What are your plans with the customers, cash, and learnings from the AppSumo campaign?

We'll reinvest the money to grow our MRR/ARR and retain our client by implementing their feedbacks.