4.6
Taco ratings
ThriveDesk has received positive feedback from customers, who have praised its intuitive interface, powerful AI features, and responsive developer support. While there are some limitations in automation features and the absence of an iOS app in the US store, these are minor issues. Considering the overall positive feedback, ThriveDesk is a solid choice for those seeking a streamlined customer support solution, especially with the added benefit of a 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Great Simple Support Desk!
ThriveDesk is a great alternative to other bloated Support Desk software. It has a clean interface that has all the tools you need for tickets, and a knowledge base. They have been quick to respond to support emails and questions. I'd recommend if you are looking for a great support desk software that is simple to use.
Nime_ThriveDesk
Sep 25, 2025Adam, Thank you for your thoughtful input. It means a lot!
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Verified purchaser
Good design and potential
The software has good future potential.
It looks good and is responsive.
Point of improvement is imap support and automatically creating tickets from incoming emails, but this should be coming in the future.
Nime_ThriveDesk
Sep 25, 2025Thank you for the feedback! Our team is working on some exciting features.
Stay tuned!
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Verified purchaser
setup my support team in less than an Hour
Great Appsumo Product. I connected it to Gmail, Slack, AI Learned my Website, and hooked up all automations in less than an hour. I love how the agent already had an automation template with which to work.
What I like: Mobile App, Open API & Webhooks!
I hope to:
See more Integrations, AI Document Creation, More Premade Agent Workflows, Templates, and Native Google Workspace integration without forwarding.
Nime_ThriveDesk
Sep 25, 2025Wow, that’s awesome!! Team is working on cool stuff like more integrations and AI tools, so stay tuned!
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Verified purchaser
Beautiful design and excellent performance
ThriveDesk made a great first impression. It feels polished and mature right from the start. The UI/UX is fast, smooth, and effortless to use, and the features are organized in a way that shows real attention to detail. I went for the 4th tier with the most features, and so far it looks like an outstanding choice. An excellent start for any software product! I’m giving it 5 stars now and can’t wait to dive deeper into its features this week.
Nime_ThriveDesk
Sep 25, 2025Thanks, Cheng! Thrilled you love the design and features. Enjoy exploring more...
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Verified purchaser
Solid Features + Stunning Support = ThriveDesk
I just finished a discovery call with Parvez Akther and am even more impressed with ThriveDesk. Parvez was very helpful and showed me how to use ThriveDesk to support multiple sites, including WooCommerce. I’m confident this will significantly improve our customer support, both with human agents and automation. An easy 5-star, max-tier decision for me!
Nime_ThriveDesk
Sep 25, 2025Good to hear! I will make sure Mr. Parvez hears your wonderful feedback.
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