ThriveDesk Reviews

I bought Tier 4, but for now I can only give 2 tacos due to the unclear system with the credits. So with Tier 4, I have 20,000 one-time credits, and when these are consumed, I have to buy more.
Unfortunately, there is no information about the prices on the website, but the chatbot itself on thrivedesk.com "powered by ThriveDesk" (so it should hopefully work) says that 1,000 credits cost $12 and each individual AI response can cost 5-10 credits, so a longer conversation with additional AI credit consumption for tagging, etc. can easily cost me about $1 on average!

BYOK is supposed to come, but to my very clear question "When BYOK becomes available, am I correct in assuming that I can then use the AI features and messages without having to use any credits from you?" the answer is "BYOK will available soon". Is this intentional deception or does Deepl not work for you to translate my question?

It would be nice if this could be clarified because if every conversation costs me $1 after using up my one-time credits, I'll defintely get a refund now and switch to other providers who have been around longer but are much cheaper. Then the LTD is of no use.

I apologize for my tone, but this answer to my question has upset me.

I've wasted quite a bit of money on help desk startups here at appsumo. I just can't bring myself to spend the large monthly fee for one. I've experienced problems ranging from the inability to use inline images, to systems going down and being unable to access my tickets. I was on the verge of just making my own when this deal came up.

Thrivedesk has pretty much everything I could ask for. My use case is almost entirely email based, so that's what I'm using it for. I love the UI, its super snappy and easy. The automations are really flexible. The platform is clearly mature, and i had a question and support seems responsive. They have some really innovative integrations, beyond what you often see. I was surprised to see stripe in there, and within minutes all of my tickets have their relevant stripe subscriptions associated with them. really impressive. their wordpress integration also seems to be much more than i expected. overall, I'm impressed.

Other things i was looking for that I noticed many others missed: inline images. they can do it. replies come in as email threads in inboxes like gmail. yep.

I have only a few relatively small gripes:
1. no custom statuses. The only available statuses are open, pending, or closed. Other systems have let me use custom ones which i find helpful in our workflow. It's sort of a small thing for me though, I can get by with tags and automations.

2. i think the workflow automation stuff might be a bit buggy. I made one to add a note after an hour of inactivity. it didn't work. I hope support will get that sorted for me. I tried a different one to unassign the assigned teammate under other conditions, but it actually wouldn't let me save that automation. i think its just a bug. I'm fairly confident support will get these sorted for me, I'll report back if they don't.

3. they have a pretty extensive api (which is great), but as far as I can tell, there's no direct way to query all conversations, like get all conversations, or get all by date. (if im wrong please correct me!) The best i can figure out is first get all contacts, then loop over each contact to get all conversations for each contact. I just want to get a daily chat alert on how many open, pending, and closed tickets we have, maybe also breaking them up by priority, and/or certain tags. Seems like its possible, but maybe not as easy as I would have expected. their api documentation could also use just a bit of improvement, it's not always clear what each endpoint does, or what response it would provide. on the other hand they offer a pre-made postman documentation system which makes it stupidly easily to experiment. it's actually incredibly nice to have that all built. notion does the same thing and i think everyone should. really im just nit-picking here now, its fine and more than many others even have to begin with.

4. they have a rather interesting "custom app" integration where you can query outside APIs to pull in ticket or contact specific information to display alongside relevant tickets. it's a really impressive concept. the fact that they even have that is astounding. that said, i'm unable to get it to work. I tried to query a notion database. I know the request should work, it works in post man, but it doesn't work in their tool. I can't see the response error, so it's hard to know whats going on. So it could be a bit better at showing responses. At some point I'll contact support about it, I'm sure they will be able to help.

Like I said, all of these are relatively small. #3 & #4 are only there because they have features that others don't in the first place. ultimately, i couldn't be happier they are on appsumo. 5 tacos all day.

I tried Thrivedesk and left pleasantly surprised — especially if your customers speak other languages.

The UI is refreshingly simple. When tickets pile up, you want to act fast, not play hide-and-seek with menus. What really won me over was how simple it is to build and use reply templates in different languages. That saves hours and makes replies feel human instead of robotic. We leaned on machine translation for languages we didn’t cover, which was fine as a quick patch — but I always gave those messages a once-over to keep the tone right.

What excites me most is the upcoming iOS app. Imagine grabbing a ticket on your phone, replying in the customer’s language, and getting push alerts the moment something urgent pops up. For remote teams or people on the move, that’s a game-changer. If the app keeps language routing, template access, and push notifications, it could seriously speed up responses for non-English tickets.

A couple of heads-ups: the docs and help articles aren’t fully translated everywhere, so plan to make some internal guides if onboarding in local languages matters. And while the translation integrations are handy, don’t rely on them alone for sensitive messages — human checks still matter. Also double-check which features the first iOS release includes; early mobile versions sometimes trim functionality.

Bottom line: Thrivedesk feels like a down-to-earth, flexible helpdesk for multilingual teams. It won’t replace native speakers, but it gives you practical tools to scale: editable templates, language routing, and translation integrations. If the iOS app launches with the expected features, it could become a big plus for mobile teams. Worth a trial if local-language support is a priority — customize the widget text, prep some internal docs, and you’ll have a solid daily driver for multilingual support.

Thrivedesk has a lot of potential and is definitely shaping up to be a real alternative to some of the more expensive competitors out there. I appreciate that the developers are putting in real effort and are responsive - it’s clear they care about improving the product.

That said, there are still areas that need refinement. The translation isn’t fully consistent yet; sometimes parts of the interface or even the AI bot responses switch back to English. For German-speaking customers, this creates a mixed-language experience that feels unpolished and can be confusing.

I test a lot of AppSumo deals, and experience shows me that a product is only ever as good as the support behind it. I’ve already shared my feedback directly with the team and I truly hope these points get addressed. If they do, I’d be more than happy to update this review to 5 tacos in the future and get from a single test on Tier 3 to buying in with several on Tier 4!

I'm starting to use it and from what I've seen the software is very promising, it has a lot of functions, it's obvious that the founder wants to have a great product for his customers. Only small problem: a Tier 5 and even Tier 6 subscription would be great for people like me who need a lot of email boxes