I've been bitten with previous SUPPORT DESK software failing at what they're intended to do or with the businesses behind them falling over, but based on what I've seen so far with THRIVE DESK, neither of those problems is going to be an issue - the software looks and feels good, the helpful docs section is a shopfront for what you can achieve as a 'help desk' by using the software (( https://help.thrivedesk.com/en )) and based on how good the software is i can see a lot of happy buyers coming on board and keeping the company profitable - well done to the development team