I got t4 based on the promises. Waiting for 7 months on BYOK after the announcement was made. Branding removal not working despite the option being there. I disable branding and after a few days it's back on again.
I didn't want to leave a negative review and raised issue in questions. I was fixed (as they say) and didn't come for a few days. Noticed powered by Thrivedesk back again every 2nd or 3rd day after disabling it. I am yet to have a day where I can say, yes, I can now adopt thrivedesk fully. It's one of those tools that is stuck half way into implementation where you have put a lot of efforts to build and can't really push to live with peace of mind.