Name: Looking forward to digging in deeper
Item: ThriveDesk
Rating: 5
Author: AndriaC

Group

Software

Customer experience

Sub category

Customer support

Product tag

Chatbot

Best for

Ecommerce

IT/security agencies

SaaS

Alternative to

Freshdesk

Help Scout

Intercom

Integrations

GPT-4

Shopify

Slack

WooCommerce

WordPress

Operating system

Browser-based

Android

Features

CNAME

Allows Existing Accounts

All future Basic (Tier 1), Standard (Tier 2-3) or Unlimited (Tier 4) Plan updates

If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates

No codes, no stacking—just choose the plan that’s right for you

You must activate your license within 60 days of purchase

Ability to upgrade between 4 license tiers while the deal is available

Ability to downgrade between 4 license tiers within 60 days of purchase

Only for new ThriveDesk users who do not have existing accounts

ThriveDesk Terms & Conditions

Roadmap

Help center

Twitter

Facebook

YouTube

Blog

Big Android Update: Live Chat Is Here!

Founder & CEO

🎉 Branding removal is here! + New AI features...

Announcing BYOK 🚀

First post from founder

Company and product FAQs

<p class=""></p><h4><b>ThriveDesk is a unified platform with an AI helpdesk, chatbots, live chat, and automations to help you manage support tickets in one place.</b></h4><h4><span style="font-size: 14px;"><div id="pdp-story-inline-video" class="story-inline-video"><iframe
  id="thrivedesk25-vid"
  width="560"
  height="315"
  src="https://www.youtube.com/embed/cNwQKtvOFB8?si=Sxm_WSO2PJzdcrkf&amp;rel=0"
  frameborder="0"
  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"
  allowfullscreen
  loadonscroll
></iframe>
</div></span><b><br></b></h4><p></p><h4 class=""><b>Enlist AI to revolutionize your help desk</b></h4><p class="">With one central help desk, ThriveDesk makes it easy to <b>handle your customer support tickets</b>&nbsp;and streamline your workflow.</p><ul><li><b>Train AI using your company</b><b>’s website, data, </b>knowledge, previous conversations, and more</li><li>Unify live chat, email, and social media in one hub to <b>prioritize tickets and resolve them faster</b></li><li><b>Create workflow automation and event triggers</b>&nbsp;with the visual builder, or choose from 30+ templates</li></ul><p class="">
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="ThriveDesk-img-b812ab25"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/image1_myHweFj.png?optimizer=gif"
                alt="Helpdesk"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/image1_myHweFj.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image1_myHweFj.png?width=654&optimizer=gif 595w,
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            <svg
              aria-hidden="true"
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                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
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        </div>
    </p><h5 class="" style="text-align: center;"><i>Access and respond to support messages faster in a unified helpdesk</i></h5><h4 class=""><b>Build customer-facing AI chatbots</b></h4><p class="">ThriveDesk also lets you <b>create an AI chatbot that knows exactly where your customers are coming from</b>&nbsp;and what they are doing on your site.</p><ul><li><b>Add your website, PDF files, HTML, text, FAQs, articles,</b>&nbsp;and more to train your chatbot</li><li><b>Route conversations to human agents</b>, so customers aren’t stuck in an endless loop</li><li><b>Monitor conversation reports to identify trends</b>&nbsp;and create FAQs based on common problems</li></ul><p class="">
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="ThriveDesk-img-27e68c96"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/image4_AmR5iiW.png?optimizer=gif"
                alt="Customer-facing AI chatbot"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/image4_AmR5iiW.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image4_AmR5iiW.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image4_AmR5iiW.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><h5 class="" style="text-align: center;"><i>Get the support and help your customers need with AI chatbots trained on all of your data.</i></h5><h4 class=""><b>Offer instant customer support</b></h4><p class="">You’ll be able to <b>create a 24/7 help center that offers instant support </b>and quick resolutions to keep customers happy.</p><ul><li><b>Reach users when they need </b>it most with high-quality help articles right from your app</li><li><b>Create an ever-expanding knowledge base</b>&nbsp;that supports multiple languages and plays a critical role in AI data training</li><li><b>Allow customers to upload their own files&nbsp;</b>and access instant support via the live chat widget</li></ul><p class="">
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="ThriveDesk-img-1a8bdd15"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/image2_pmjeO9u.png?optimizer=gif"
                alt="24/7 Help Center"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/image2_pmjeO9u.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image2_pmjeO9u.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image2_pmjeO9u.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><h5 class="" style="text-align: center;"><i>Provide help with a public knowledge base that has your own branding, domain, and design.</i></h5><h4 class=""><b>Work smarter with automations</b></h4><p class="">Plus, ThriveDesk is packed with workflow automations that can <b>boost your team’s productivity</b>&nbsp;and streamline operations.</p><ul><li><b>Automate busywork and repetitive tasks</b>, like creating tickets, setting up replies, and reporting with event triggers</li><li><b>Assign workload based on a team member’s availability</b>&nbsp;to keep things moving efficiently</li></ul><p class="">
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="ThriveDesk-img-d55623f9"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/image3_baRZFK5.png?optimizer=gif"
                alt="Smart workflow automation"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/image3_baRZFK5.png?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image3_baRZFK5.png?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/image3_baRZFK5.png?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p><h5 class="" style="text-align: center;"><i>Create workflow automations with AI to put repetitive tasks on autopilot.</i></h5><p class="">With a help desk, AI chatbot, advanced live chat, and workflow automations, ThriveDesk has all the answers for providing better customer care.</p><p class="">Scale your customer support.</p><p class=""><b>Get lifetime access to ThriveDesk today!</b></p>

Streamline customer support requests with an integrated AI helpdesk, live chat, chatbot, and automations

AI customer service platform

Another Tier 4 User Here

Everything I need for a complete help desk system

Exactly what I needed - clean, powerful, and easy to roll out

Looking forward to digging in deeper

Good first impression

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