The interface looks good and my initial tests were fairly promising. However, trying to actually get help - both before and after purchasing - was frustrating enough that I cancelled.

Before signing up: I had questions about specific features. The AI bot gave me contradictory answers about response templates—first telling me they’d automatically trigger when visitors ask matching questions, then (when I pushed back) saying they’re actually canned responses for staff. I couldn’t get a straight answer on a core feature the bot should clearly know.

After signing up: The signup process timed out repeatedly. When I finally got in, my Tier 4 AI credits weren’t added. I asked the bot for help and to connect me with support. It told me three times it would put me through—but there was no confirmation, no “someone will be with you soon,” nothing. Twelve hours later, still no response. I genuinely don’t know if my request ever reached a human. I did sent an email too, one would think that will be delivered in due course.

I’d have worked around missing features. But not being able to confirm whether support even exists? That’s a dealbreaker for software I’d be using to support my own customers.

The irony isn’t lost on me - a helpdesk product that can’t provide help when you’re evaluating it.

Refunded.

Maybe worth another look in the future once they’ve matured, but there’s plenty of competition out there that gets this right today.