I tried Thrivedesk and left pleasantly surprised — especially if your customers speak other languages.

The UI is refreshingly simple. When tickets pile up, you want to act fast, not play hide-and-seek with menus. What really won me over was how simple it is to build and use reply templates in different languages. That saves hours and makes replies feel human instead of robotic. We leaned on machine translation for languages we didn’t cover, which was fine as a quick patch — but I always gave those messages a once-over to keep the tone right.

What excites me most is the upcoming iOS app. Imagine grabbing a ticket on your phone, replying in the customer’s language, and getting push alerts the moment something urgent pops up. For remote teams or people on the move, that’s a game-changer. If the app keeps language routing, template access, and push notifications, it could seriously speed up responses for non-English tickets.

A couple of heads-ups: the docs and help articles aren’t fully translated everywhere, so plan to make some internal guides if onboarding in local languages matters. And while the translation integrations are handy, don’t rely on them alone for sensitive messages — human checks still matter. Also double-check which features the first iOS release includes; early mobile versions sometimes trim functionality.

Bottom line: Thrivedesk feels like a down-to-earth, flexible helpdesk for multilingual teams. It won’t replace native speakers, but it gives you practical tools to scale: editable templates, language routing, and translation integrations. If the iOS app launches with the expected features, it could become a big plus for mobile teams. Worth a trial if local-language support is a priority — customize the widget text, prep some internal docs, and you’ll have a solid daily driver for multilingual support.