Thrivedesk has a lot of potential and is definitely shaping up to be a real alternative to some of the more expensive competitors out there. I appreciate that the developers are putting in real effort and are responsive - it’s clear they care about improving the product.

That said, there are still areas that need refinement. The translation isn’t fully consistent yet; sometimes parts of the interface or even the AI bot responses switch back to English. For German-speaking customers, this creates a mixed-language experience that feels unpolished and can be confusing.

I test a lot of AppSumo deals, and experience shows me that a product is only ever as good as the support behind it. I’ve already shared my feedback directly with the team and I truly hope these points get addressed. If they do, I’d be more than happy to update this review to 5 tacos in the future and get from a single test on Tier 3 to buying in with several on Tier 4!