Important!!: I have put in 3 support tickets and so far I have had no response.

Other areas:
- You can have unlimited parent to child category relationships on help articles however the live knowledge base will only show two levels. unsure why it allows so many layers if you can only have 3
- Another massive issue when updating the order of the articles is that only the left-hand table of content style updates the order of the articles, but the order doesn't update on the main article section so they are in completely different orders and confusing

Improvement: It would be good if you could have categories that go to external links, like you have in the header and footer of Docs. This would allow linking to roadmaps, service status pages etc.

Sort your support out. I am giving it until the weekend and then I will refund. There is no one behind this platform by the looks of it and therefore it will most likely die very soon