Note: I am writing this review on December 29th. My support ticket has been open since December 11th.

TidyCal sounds like a great alternative to other tools like Calendly but that's only in theory, unfortunately, in practice, the product is buggy and support on the highest-tier plan has been extremely disappointing.
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I upgraded to the TidyCal Agency plan on December 11 specifically to use it with our clients. The platform was buggy from day one!

The embedded booking pages, confirmation screens, and emails continued to display full "Free Plan" TidyCal branding rather than the reduced branding. On top of that, changes were not saving correctly, and booking types couldn’t even be deleted.

When I contacted support, their suggested "workaround" was to create bookings under my main agency account. This is unacceptable because it forces my agency branding instead of the client’s branding, completely defeating the purpose of the Agency plan.

After rejecting that workaround, communication stopped entirely. During this silence, I identified two more critical issues:
• Custom email notifications wouldn’t save, forcing us to use the default email template (which is poorly drafted).
• Booking types could not be deleted.

I sent three follow-up emails in total with no response. Eventually I gave up, and I requested a refund.

Only on December 22 support finally replied claiming all issues had been fixed. They hadn’t!!

I tested again and replied on December 23 providing a fresh screen recording confirming that nothing had been resolved.

Since that email, there has been complete silence. No update. No explanation. No accountability. Support has simply disappeared, and my ticket has effectively been abandoned.

We are approaching three weeks with core Agency features still broken. If you run an agency or rely on this tool for professional client work, proceed with extreme caution. TidyCal is currently not reliable enough for a professional environment.

Support has been slow, inaccurate and ultimately unresponsive even after being shown their “resolution” was false.

I have requested a refund, and as of this review I am still waiting!