JBFerguson

Verified purchaser

Deals bought: 24Member since: Jun 2022
1 stars
1 stars
Sep 8, 2026

Very disappointed with decisions made by TidyCal

I acquired two separate "licenses" for TidyCal, one for each of my businesses. While I now do most of my appointments/payment work through my CRM, I DID like TIdyCal, which I was saving as a backup, just in case anything happened with my CRM connections.

I am EXTREMELY disappointed that since purchasing my two LTD licenses, the powers that be have decided to charge a 1% platform fee to all TidyCal "basic" edition paid bookings. I am on Stripe Connect with two other non-competing platforms and am not charged a "platform fee". I don't need TidyCal Pro and don't desire to upgrade just to avoid a platform fee. It's not the extra $79, it's the principle of the matter. This was not part of what was described, cost wise, when I originally purchased TidyCal.

I have several high value programs that I don't want to charge each participant upwards of $50+ nor eat $1,000 from my profit by covering it myself. I'm already paying 2.9% + $0.30 in the United States for Stripe but I do also have international students, which already cost me more in Stripe fees.

While I know things can change in how a software product works, this additional charge to use what I already purchased and have used is basically a breach of trust, if not legally a breach of contract.

Meanwhile, I have purchased TidyCal and have the ability to use it, should I desire. I know many others are also more than disappointed. I just regret that TidyCal needed to make that decision.

Helpful?
7
Share
Ratings