Q: A few questions before I purchase tier 7
I can see a few of our companies using tiny talk for a few reasons.
Before I get started -- I need to know:
1. Is the bot capable of being trained to:
- upsell products
- handle customer objections
- send links to stripe so customers can pay?
2. What are the best used cases customers are currently using tiny talk for?
3. What's the best information you can feed tiny talk for it to generate the best results?
Look forward to hearing back.
Matt
tinytalk
Sep 17, 2025A: Hello Matt,
Thank you for reaching out.
1. I'd say these are possible within reason, but the user experience you have in mind and what I say it is possible can differ. I'd recommend that you create a free account and try a few scenarios you have in mind. We offer some free messages on free accounts to trial the platform.
2. Mainly customer support, but also employee/user onboarding, education/ed-tech, multi language Q&A, live help desk, retail product recommendations, book authors and real estate are some comes to mind right away..
3. We support common document types for ingestion as well as website crawling/scraping. The biggest two important things are your system prompt/instruction and the quality of your knowledge base. If you dump in whatever you have into your knowledge base, then the quality could be less ideal. We also have authors who input their books, where each are 300 pages.. It is a bit of a spectrum, where your intent/expectations vs the effort you put int to craft and test inputs and outputs.
Let me know if there is anything I can assist with and hope this helps!
All the best,
Oscar