Q: Chatbot administration and/or tracking panel
Greetings, trying to understand how the tool works to offer the service as an agency, I have the following question: does each chatbot have its own inbox to track it?
Example 1 - if I have 100 chatbots and I want to track each one, would I have to be aware of all 100 bots or could I delegate it to several people?
Example 2 - if I configure chatbots for different clients, can each client track their bot independently?
tinytalk
Nov 28, 2024A: Hello 👋
Thank you for reaching out and happy to answer your questions.
Each chatbot is completely isolated from each other, each have their own API Key, Settings, Integrations, Inbox etc.
If you have 100 chatbots, each would have its own Help Desk for instance to track conversations and reply users if needed be. You can share your account with your team if desirable, otherwise we will be introducing "Team Features" in the near future as it is a widely demanded feature which will allow you to invite others(colleagues/clients) to your account to manage chatbots that you allow them to manage.
Hope this helps and let us know if we can clarify anything further.
All the best,
Tiny Talk Team