A: Hi! 👋

Thanks for the questions.

You can embed the chatbot using an iframe or as a widget that appears at the bottom right corner and pops up a chat window when clicked, just like in https://tinytalk.ai/#demo here you see both iframe and chat widget integration.

Tiny Talk has realtime/live Help Desk features, this allows you to see the conversations your visitors are having with your chatbot. If your use case requires, you can take over the conversation from chatbot and transition to a human support in order to provide a personal touch.

Help Desk is not enabled by default and it is an opt-in feature as the account owner. You can choose to enable or disable it per chatbot. Each chatbot is completely isolated from each other, including their chat history. When Help Desk is disabled, no chat history is stored, this is the most private state, but this means you also cannot see the questions that users ask. If enabled, then both you and Tiny Talk can see the messages. Messages are not end to end encrypted but they are persisted/accessible for up to 3 months.

Checkout: https://tinytalk.ai/blog/introducing-human-takeover-a-guide-from-setup-to-success

Let us know if we can help further.

All the best,
Tiny Talk Team