Q: Having links and URLs in the chat that are clickable
Hi TinyTalk,
in our chat we have a number of links that are relevant and where users should be sent to to navigate knowledge, website and access our app and service links.
Sometimes those links are clickable, but often not. Also we need a clickable link in the 'Welcome Messages' and in the 'Confirmation Message'
So it there a way to ensure that links are clickable within all dimensions of the chatbot text provided to the user?
tinytalk
Apr 27, 2025A: Hello Harry,
Thank you for reaching out.
If you are sure your content in the knowledge base includes valid urls, you can instruct in the system prompt to use Markdown.
Try something like "You must use Markdown formatting when generating a response."
If this doesn't improve, please send us an email at support@tinytalk.ai using the email address you have created your account and your chatbot ID along with any information that might be helpful and we can continue by email.
Hope this helps!
All the best,
Oscar