A: Hi! 👋

Thank you for your message!

At the moment this is not possible, also Meta / WhatsApp is quite strict on businesses starting a conversation and general expectation is that a user starts the conversation. I believe there is also daily limits on how many times a business account can start a conversation, not 100% sure though.

If considerable demand on such feature comes together, we may think together what's the best way to build it. Perhaps once we have the Helpdesk features in place, this may become more of a logical next step with enough justification to invest time in it. Please feel free to add this on our roadmap so others can also vote and comment on it https://tiny-talk.canny.io

Hope this helps,
Cheers!