A: Hi! 👋

Thank you for the question.

This is exactly what we are working at the moment, first beta release of this feature will allow admins to see each conversation between the visitors and the chatbot. After that we will continue to iterate on this feature and allow admins to take over the conversation to then eventually allow visitors see their previous chat history. We hope to release the beta version in a couple of weeks and then continue with the remaining functionality. Idea is to indeed have a full blown AI backed Helpdesk with all the bells and whistles around it.

Cheers!