A: Hi 👋

Thanks for reaching out!

Yes, there is! You can enable the Help Desk under bot settings and observe each conversation your users are having with the chatbot. When you feel you should step into the chat, you can simply send a message and take over the conversation.

Once you have resolved the topic you can assign the conversation back to your AI chatbot.

I believe you would like to have sounds when a customer is on the chat, or when a live agent take over is requested by the user explicitly. At the moment we don't have sounds for such events but we do plan to include soon. Let us know what kind of events you would like to notified by sound.

Just to be transparent in case it is crucial for your use-case; currently there is no chat history on the user side, as an admin you always have the conversation history when you enable the Help Desk, but user side conversation history is currently being worked and will be rolled out in near future.

Hope this helps and let us know if we can help you any further.

All the best,
Tiny Talk Team