Q: Question about teams features
Hi, I had the idea to create chatbots for each of my clients, allowing them to log in and manage their own bots and use the help desk features in the future. I just read this reply to another question: "Seats are premium add-on – Tier 7 users will get 1 free for life"
This doesn't ruin Tiny Talk entirely for me, but I was under the impression we would have more seats included in the highest possible paid plan. Could you shed some light on this decision? Teams features are one of the most important reasons agencies would want to invest in a product like this, and having an unlimited amount of chatbots with help desk - but only 1 person able to access said help desk - doesn't seem viable.
I think it makes strategic sense though, since you need MRR to stay afloat! I was just hoping we would get access to, say, 5 seats.
tinytalk
Aug 24, 2025A: Hello!
Thank you for reaching out and for sharing your perspective
We try to make all new features available to every tier, but some (like custom domains and teams) involve not just development but also ongoing operational and support effort. With multiple team members per account, support needs scale up significantly. If we included 5+ seats by default, our support volume would 5x overnight, which unfortunately isn’t sustainable for us.
That’s why Tier 7 includes 1 lifetime seat, while additional seats are available only as premium add-ons. This lets us keep the LTD fair and generous, while ensuring long-term stability for everyone.
We really appreciate your understanding and your feedback, it helps us keep improving Tiny Talk.
All the best,
Oscar