A: Hi! 👋

Thank you for reaching out and for sharing your concern.

You’re correct, the plan technically maps to our Basic plan, but that’s only because this mapping approach is not waterproof. We’ve seen some companies rename plans or shift features around to limit lifetime deal users, but that’s not how we want to operate.

From day one, we’ve made every new feature and improvement available to all AppSumo tiers, including Tier 7. Here are some of the features our earliest customers didn’t have at purchase but now enjoy at no extra cost:

- Web crawling & scraping
- Support for new document types
- Real-time Help Desk & human takeover
- Conversation history
- Zapier & WhatsApp integrations
- Webhooks
- Messenger/chat widget updates
- Internationalization (6 languages)
- Lead generation tools
- Welcome & suggested messages
- New OpenAI models as they launch

With two exceptions here:
- AI Models from DeepSeek/Llama/Claude/Qwen/Gemini/xAI via Open Router (Tier 7 only)
- Custom domains (normally a premium add-on — Tier 7 users get 1 free for life)

With new features coming up:
- Teams features (Seats are premium add-on – Tier 7 users will get 1 free for life)
- Advanced Analytics (Tier 7)
- Rate limiting

We believe our track record speaks for itself. While I fully understand your hesitation, our commitment has always been to give all our users — including Tier 7 — the same evolving product, without hidden limitations.

I hope this clears things up, but happy to answer anything else you’d like to know.

All the best,
Oscar