I like everything about this bot, from the easy setup, responsive answers and the ability to fine-tune the responses. I was able to create a bot, upload some documents to the knowledge base and modify the prompt. After a few rounds of questions and answers I felt comfortable enough to send the link to my client for their testing. I was able to watch the testing through the "Help Desk" feature. After another round of questions and answers from my client, the last message from my clients was to thank the bot for providing good answers :-) The bot took the compliment well. There are a bunch of other bots out there, but this one takes the cake.