UPDATE 1: I have no sent my 3rd mail to Megan for support as well as tried contacting her on LinkedIn. Crickets. Dropping the tacos from 2 to 1 until something happens.

I didn't want to leave a review if I'm honest, but the fact that there are just too many things that either aren't working, are extremely convoluted or just straight misleading kinda forced my hand to do so.

Oh and the lack of support as well. This may "light a fire up their you know what" I'm sure.

So I'll keep this short.

Credits

Credits are WAY confusing. Like. WAY. Anyone out there, do yourselves a favour and go to /accounts/credits. It's like trying to understand a different language.

Here's an example:

01/06/2026, 02:00:17 appsumo monthly_refresh +50.00 0.00 0.00 Monthly AppSumo credit refresh

Here's another:

31/05/2026, 21:13:32 deduction -0.25 46.75 47.00 ?

Yeah, I know right?!?!

I'm being deducted -0.25 credits for "?". But that's just the start.

I have created a total of 3 maps. So now I want to go check out my map. I click on the map and BOOM, 4 MASSIVE banners at the top one of which says "0 credits remaining. Upgrade to keep building maps."

So I'm like, "What is going on?". I click back out of this billboard of a page and low and behold, bottom left, it shows I have 50 credits.

So now what is it? 0 or 50?

This leads me on to the next bit that really got my knickers in a twist an that is...

Misleading Sales Pages

I bought the smallest plan, coz that's what you do when you buy new stuff. You test it out first. But I specifically checked and it, very clearly shows (and still does), BYOK. Which to the folk out there not knowing what that means, is "Bring Your Own Key".

So that means, I have my own AI key... and I'm bringing it to the party. So that's what I wanted to do.

But BAM... not today Topical Maps Ai says... oh no no no. You have to upgrade.

If you want to test me on this, go to /account and just under the "Affiliate Program", it says: "Bring Your Own API Key (BYOK) Use your own API keys to generate maps without using credits."

But instead of allowing me, it says "Upgrade To Unlock BYOK".

So again, what is it? Can I or Can't I? Because I bought this license based on what the sales page says and it says very clearly with a bright green CHECK that I can.

I mean there are a few other things that I don't even have the time or inclination to go into other than support that's basically non-existent as well.

So I'll leave this here for now. And see what will come of this.

Maybe they end up helping me. I do hope so.

So far though, it hasn't been great.

Just my two cents... the ball is now in your court Megan.