Q: Client's Name on Calendar view
Hi Trafft team! I bought a Tier 5 a year ago but haven't been able to use it because clients reject not to have the name of the client on the calendar view and they need to handle multiple calendars fast and easy. And I believe the same. I really haven't see any other scheduling tool not showing the name of the clients and is kind of a non-sense as you already see the type of service by slot's color. Most of the tool is fantastic and would love to top tier but do you have an ETA to fix this? Because I've seen many other people requesting the same long ago.
Also, can we allow webhooks to AI Voice Call Agents to schedule appointments?
I've tested Google Calendar sync, but it just block the slots on Trafft calendar, does not bring the event information or is scheduled as a Trafft appointment with all the features (reminders,reviews,etc).
Aleksandar_TMS
Dec 5, 2024A: Hi there.
Currently, the Calendar view allows you to show the appointment title as the Employee Name or as the Service Name, but not the customer name. I don't know when this option will be modified, but I'll forward it to our development team.
Webhooks allow you to forward the information from the appointment to an endpoint, so if there's a tool that can read the data sent, and convert it into a script for an AI voice call agent, I assume it can be done. However, it only works one way - from Trafft to an endpoint and only after something happens in the booking form. Trafft can't use data sent from the AI tool to generate an appointment.
goeThank you for your fast reply Aleksandar!
Can you talk to the your dev team and give us an ETA? I really want to full tier but need this confirmation so I can use it for clients.
On the webhook, as the is one direction it means that the agent can not book an appointment, only access to the ones already made in traditional channels.
It will be great if the tool can explore a 2-way webhook.
I can only say that it's added as a task. There's no ETA because our team has planning sessions where they go over all company plans and feature suggestions and prioritize them based on a lot of factors. Since AppSumo offers a 60-day refund guarantee, my suggestion is to get the deal and if we're unable to provide an ETA within 60 days, request a refund. That way you won't miss out on the deal.
jdwebsolutionsPLUSThe ability for the agency owner to see the name of their client on the calendar is critical. A therapist for example wants to pull up the calendar and see "who's next" without needing to click inside. For Trafft to outshine its competition, this basic ability or option is a must.
I also tried to maybe use the Google Calendar 2-way sync, as they support the ai agents booking, but is the sync only block the slot, not as an appointment, so the Trafft features can not be applied to these.
That is true - Google Calendar events can block the time in Trafft, but they can't generate an appointment in it. I don't know if and when this will be available.
MohammadPLUS
Verified purchaser
I think this feature is trending and considering this integration with other service provider could be cool especially for call reminders, upsell other services since I've already seen such solutions so why not implemented in Traftt as well if the dev team can do it.
martineliasczPLUS@Aleksandar_TMS This feature is definitely essential. Here's what we need: #1 A fully white-labeled Android and iOS mobile apps .. and #2 Displaying the client's name on the calendar view to make the Trafft WL deal even more useful. If these features are completed within the next 6-12 months, we'd likely purchase several additional Tier 7 or even Tier 8 licenses, if they're available ofc..