Trafft Reviews

The development of this platform is upto to the wills and fancies of the trafft team and the customer requests are not considered most of the time. There is not much development happening recently and that is a real "warning sign of what is about to come". They can for sure improve the look and feel of the UI to modern look and simplify the UX. The Razorpay integration requested by many users here will help the Trafft to reach a market of more than a billion people. In today's world of vibe coding, if they are still giving reasons for why they can't do this, and not fixing the bugs mentioned by other users here then the future of Trafft is not difficult to predict.

While Trafft initially showed promise as a professional scheduling solution, the current user experience has become increasingly frustrating. There is a growing sentiment that the platform has reached a standstill, leaving many to question whether it is still being actively maintained or if it has been effectively abandoned.

Key areas of concern include:
• Lack of Communication & Support: Support response times have plummeted, with many inquiries going unacknowledged for weeks. There is a total lack of transparency regarding the product roadmap, and users feel ignored as feature requests are sidelined without explanation or clear timelines.

• Stagnant Development & Unresolved Bugs: Critical, "deal-breaking" bugs—including those affecting core scheduling logic like double-booking—have remained unresolved for months despite being confirmed by technical teams. The lack of meaningful updates or new features since late last year suggests a lack of investment in the software’s growth.

• Missing Industry Standards: Essential features that are considered standard across almost all competing booking platforms remain absent. This lack of core functionality makes it difficult to rely on the software for professional scheduling needs.

• Neglect of Early Adopters: There is a distinct feeling that those who supported the platform early on are being overlooked. The focus appears to have shifted toward generating new sales through fresh promotions rather than supporting and rewarding the existing user base with the updates they were promised.

Final Verdict: It is difficult to recommend Trafft for professional use at this stage. Until the team demonstrates a commitment to resolving critical bugs, delivering on long-promised features, and improving their communication with the community, the platform remains a risky investment for any user looking for a reliable, long-term solution.

Hi Nikola,

I want to add to the concerns raised here, as they reflect my experience as well.

Firstly, the waiting list feature is not just a “nice to have” for certain industries; it is a critical, make-or-break feature. It has been mentioned multiple times over the past couple of years as something planned or prioritised, yet here we are, still without it and without any clear commitment or timeline.

From a business perspective, this has real consequences. Tools like the Barberly booking system, the Nearcut booking platform, and many others already offer this functionality as standard, which means businesses relying on Trafft are at a disadvantage when trying to convert or retain clients. In our case, it has directly impacted our ability to sell Trafft as part of our agency offering at any scale.

Secondly, the communication and positioning around feature development is a concern.
Responding to users by saying a feature was never formally committed to doesn’t really address the core issue. As early adopters, many of us invested based on the direction and signals given at the time. When something is repeatedly discussed as “coming” or “planned,” it naturally sets expectations.

At this stage, a clear and honest commitment would go a long way. Even if the answer is:

- It is coming, with a rough timeframe
- It is not coming, so we can make informed decisions

Right now, the uncertainty is the biggest problem.

Thirdly, I’d like clarification on the account limits.
We purchased two full-stack Tier 7 deals and ended up with 200 accounts in total. Based on the current offering, that same investment would now result in 400 accounts.

It would seem fair that early adopters, who backed the platform early, should benefit from the improved offering rather than being effectively penalised for getting in early.

Could you clarify:

- Why does the discrepancy exist
- Whether early adopters can be upgraded to match the current limits
- What options are available to align with the current offer

Overall, I think the frustration you’re seeing in this thread comes down to one core issue:
It feels like customer feedback, particularly from long-term users and agency partners, isn’t being acted on in a meaningful or transparent way.

We want Trafft to succeed; many of us have built plans around it, but at the moment, it’s difficult to confidently recommend or scale with the platform.

A bit more transparency, clearer commitments, and recognition of early adopters would go a long way here.

Thanks,
Karl

Hello,

I have been using Amelia since its very beginning. The launch of Trafft was an important milestone that promised to take our operations to a more professional and efficient level.

However, after 2 years of use, I am seriously questioning if Trafft is currently "brain dead." There hasn’t been a single new feature since November, and the "Release info" page remains desperately empty.

More importantly, certain bugs I reported 6 months ago—which were confirmed by your technical teams—are still not resolved (Ticket #22362). This is a double-booking bug, which should be the absolute priority for a scheduling software like Trafft.

As a customer, I’ve noticed a total lack of communication from the Trafft team regarding future improvements. No emails to announce updates, a Changelog that has shown nothing since November, and a non-existent roadmap.

In contrast, Amelia enjoys monthly updates, frequent new features, and constant communication via email and social media.

I purchased an Agency license specifically to resell Trafft to my clients. To this day, I have not done so because I am afraid of being stuck with an abandoned product. As it stands, I cannot recommend or resell Trafft to my clients due to missing features, unresolved critical bugs, and far too much uncertainty regarding its future.

[UPDATE] I also forgot to mention the lack of or non-existing support. I’ve emailed support a few weeks ago and still have not had acknowledgement or a response. They fail in every regard. Reduced my taco rating to 1.

I bough this deal a few years ago and was eager to get started with my agency sub accounts, enabling me to sell this to my clients. However, barbers are used to waiting list functionality from practically EVERY OTHER booking system on the market. So my leads never converted - literally because of that one feature missing.

We were given no ETA and it’s been years now. They brush feature requests under the carpet and release whatever they fancy releasing. They give us ideas boards and do whatever takes their fancy. Terrible business practise if you ask me - ignoring customers. Perhaps that’s why they are back on AppSumo - customers got fed up of waiting for them so they bailed and now their recurring is hit and they need a cash injection.

You do the math.