Q: Custom features
I purchased tier 1, which is 10 custom features. Now that I attempt to use the product, I'm realising everything has been made into a custom feature? Including even essentials like calendar sync, timezone management, notifications, and special days (public holidays being off etc), that are basic and essential features necessary for a scheduling software to be functional!
The 10 custom features get used in the basic features promised in the software. This does not feel right. Custom features should be additional features to basic use features. This either needs to be modified or made very clear in the marketing/descriptions.
Aleksandar_TMS
Dec 26, 2024A: Hi there.
Thank you for sharing your thoughts about the custom features in Trafft. I completely understand where you're coming from, and I'd like to take a moment to clarify how the custom feature system works and why it’s structured this way.
Trafft offers robust default functionalities, including timezone management in the General Settings, basic notifications, and a default employee schedule. Custom features, such as syncing with third-party calendars (Outlook, Google, Apple), custom notifications tailored for specific needs, or adjusting schedules with Special Days, go beyond the default setup and are designed for businesses with more complex requirements. These are optional enhancements that allow users to personalize their experience based on their unique workflows.
With Tier 1, you can activate up to 10 custom features, which is a great starting point for a lifetime license at this price. If you reach the limit, you can simply deactivate one feature to enable another, depending on your current needs.
We strive to ensure that the distinction between standard and custom features is clear in our materials, but your feedback is invaluable.
Thank you for giving Trafft a try and for sharing your perspective—it helps us grow and improve.
ZMal