A Platform in Stagnation – Growing Concerns Over Support and Viability
While Trafft initially showed promise as a professional scheduling solution, the current user experience has become increasingly frustrating. There is a growing sentiment that the platform has reached a standstill, leaving many to question whether it is still being actively maintained or if it has been effectively abandoned.
Key areas of concern include:
• Lack of Communication & Support: Support response times have plummeted, with many inquiries going unacknowledged for weeks. There is a total lack of transparency regarding the product roadmap, and users feel ignored as feature requests are sidelined without explanation or clear timelines.
• Stagnant Development & Unresolved Bugs: Critical, "deal-breaking" bugs—including those affecting core scheduling logic like double-booking—have remained unresolved for months despite being confirmed by technical teams. The lack of meaningful updates or new features since late last year suggests a lack of investment in the software’s growth.
• Missing Industry Standards: Essential features that are considered standard across almost all competing booking platforms remain absent. This lack of core functionality makes it difficult to rely on the software for professional scheduling needs.
• Neglect of Early Adopters: There is a distinct feeling that those who supported the platform early on are being overlooked. The focus appears to have shifted toward generating new sales through fresh promotions rather than supporting and rewarding the existing user base with the updates they were promised.
Final Verdict: It is difficult to recommend Trafft for professional use at this stage. Until the team demonstrates a commitment to resolving critical bugs, delivering on long-promised features, and improving their communication with the community, the platform remains a risky investment for any user looking for a reliable, long-term solution.
Nikola__Trafft
Apr 2, 2026Hi there,
Thank you for the detailed feedback. I’ll go through the main points clearly.
On support, our average response time is under 24 hours once a ticket reaches a support agent. The main issue we sometimes see is tickets not being fully forwarded when users interact only with the AI chatbot. If something is urgent or unresolved, it’s important to follow up or ensure it gets escalated to the team. For anything specific, reaching out directly to [email protected]
is the fastest way to make sure it gets handled properly.
On communication and roadmap, we understand the concern. We don’t publish strict timelines because priorities can shift, but development is ongoing and not paused. Work continues on improvements and fixes based on impact and demand.
For bugs like double booking, this is not expected behavior in normal setups. When it does happen, it’s usually tied to a specific configuration or edge case. We don’t dismiss these reports, but we do need exact details to reproduce and fix them properly. If anyone runs into this, sending the case to [email protected]
helps us investigate it directly.
Regarding features and platform direction, we know not everything is available immediately. The product is actively maintained and evolving, but like any platform, we have to prioritize based on usage and demand.
We hear the concern about long-term reliability. From our side, the platform is actively developed and supported, and there is no shift away from existing users or core functionality.
If there are specific issues you’ve experienced, sharing them directly with support will always get the fastest and most accurate follow-up.