Verified purchaser
Critical Features Missing, No Clear Roadmap & Early Adopters Left Behind
Hi Nikola,
I want to add to the concerns raised here, as they reflect my experience as well.
Firstly, the waiting list feature is not just a “nice to have” for certain industries; it is a critical, make-or-break feature. It has been mentioned multiple times over the past couple of years as something planned or prioritised, yet here we are, still without it and without any clear commitment or timeline.
From a business perspective, this has real consequences. Tools like the Barberly booking system, the Nearcut booking platform, and many others already offer this functionality as standard, which means businesses relying on Trafft are at a disadvantage when trying to convert or retain clients. In our case, it has directly impacted our ability to sell Trafft as part of our agency offering at any scale.
Secondly, the communication and positioning around feature development is a concern.
Responding to users by saying a feature was never formally committed to doesn’t really address the core issue. As early adopters, many of us invested based on the direction and signals given at the time. When something is repeatedly discussed as “coming” or “planned,” it naturally sets expectations.
At this stage, a clear and honest commitment would go a long way. Even if the answer is:
- It is coming, with a rough timeframe
- It is not coming, so we can make informed decisions
Right now, the uncertainty is the biggest problem.
Thirdly, I’d like clarification on the account limits.
We purchased two full-stack Tier 7 deals and ended up with 200 accounts in total. Based on the current offering, that same investment would now result in 400 accounts.
It would seem fair that early adopters, who backed the platform early, should benefit from the improved offering rather than being effectively penalised for getting in early.
Could you clarify:
- Why does the discrepancy exist
- Whether early adopters can be upgraded to match the current limits
- What options are available to align with the current offer
Overall, I think the frustration you’re seeing in this thread comes down to one core issue:
It feels like customer feedback, particularly from long-term users and agency partners, isn’t being acted on in a meaningful or transparent way.
We want Trafft to succeed; many of us have built plans around it, but at the moment, it’s difficult to confidently recommend or scale with the platform.
A bit more transparency, clearer commitments, and recognition of early adopters would go a long way here.
Thanks,
Karl
Nikola__Trafft
Mar 27, 2026Hi Karl,
Thank you for taking the time to share this so openly, and also for being with Trafft from the early days and trying to build around it.
We completely understand why this feels frustrating, and first of all, we want to say that we’re sorry you’ve had to wait this long for certain features - especially one that can have such a direct operational impact on your business.
You’re absolutely right that for some industries, Waiting List is far more than a nice-to-have - it can play a very important role in managing demand, reducing missed opportunities, and improving client retention. While it hasn’t been formally committed to with a release timeline, we understand that repeated discussions around it naturally created expectations, and that’s on us to communicate more clearly.
At the same time, one of the challenges on our side is that we’re balancing a fairly broad roadmap with a number of highly requested features and improvements including several that currently have even broader demand across our user base. Over the upcoming period, we’re working on a mix of initiatives that are also very important to customers, such as custom payment methods, customer time zone improvements, new options for Agency users, SMTP via Outlook, and several booking flow and operational improvements aimed at improving the overall user experience.
However, we do recognize that the Waiting List remains an important request, especially for appointment-heavy and demand-sensitive businesses, and we will do our best to bring it to Trafft during this year.
Regarding the tenant count discrepancy, each Tier 7 provides 200 client slots, so you should have a total of 400. If that’s not the case, please reach out to [email protected] so we can review it in detail and find a beneficial solution.
We also hear your broader point around transparency and feedback. That’s absolutely fair feedback, and we know there’s room for improvement in how we communicate roadmap direction, expectations, and what users can realistically plan around.
We genuinely appreciate you raising it in a constructive way, and we’ll do our best to provide a clearer view of the roadmap in the upcoming period.
Thanks again for the honesty and for continuing to support Trafft.