Q: Error occurs and can not edit file that is uploaded to my account. How can this be fixed?
I emailed support directly 5 days ago and no answer so I am hoping to get one here. I uploaded a 35 minute video and it shows on my account and when I click on edit it says initializing and then says downloading file. When it gets to 100% it starts all over again. Please fix this issue so I can continue my work. Thank you.
armel_beaudry
Jul 24, 2025A: Hi, I am sorry to hear you are having issue with Trebble. I will take a look at it now and i will get back to you
Hi, I am currently unable to reproduce the issue you are experiencing. Can you please send me an email at armelbeaudry@trebble.fm or contact me directly through our support chat. We will most likely need context to figure out what is going on. Thank you in advance for your patience
jk1970I just tried again and it is still doing the same thing. I am not able to open editor. I emailed you.
Do you mind telling me which day you sent the email? I am not sure I saw it
On July 24th. What is the maximum video length and file size you can upload?