While this tool is great, I was amazed to find out that if you don't log in to the site, they stop the tracking until you do, without even notifying you.

I just found out by mistake that my tracking script stopped working and I lost the data.

It doesn't make sense that a paid tool, and not a free version, decides to stop the site tracking.

I have the highest tier, and I use it just for one site, and I understand now how unreliable this tool is if they just decide to stop the account tracking (without even sending a notification email).

Very disappointed; too bad I can't ask for a refund.