This product showed promise. Great interface, some solid features and a promising roadmap. I had a few issues adding servers when getting started and then I was inundated with false positives for server downtime. Still I was prepared to give them a go and didn't refund...

Then after the refund period in October 2024 I noticed that monitoring had stopped completely for all my servers, there was no data at all. It took support a couple of days to get back to me in November and they apologised there were some issues, they were working on them and hoped to release a comprehensive fix "soon".

I have followed up a couple of times since then and each time they are hoping to release the updates "in the next month" except the updates never come and there is zero communication about what is going on. I sent a follow-up email to support seven days ago, but they have completely ignored it so far.

Let's just say I am regretting full-stacking this deal. I regret giving the team the benefit of the doubt and ignoring the early red flags - I should have refunded while I had the chance. It is not a functional product at all right now, and to be honest, even if they get it working, I don't trust them anymore.