I purchased Uptimemonster to monitor my VPS web hosting server. When the software didn't work as intended, I contacted customer support. They suggested I provide root access and allow them to edit file permissions and SSH into the webserver. This is a significant request, as it could potentially disrupt all my websites and cause serious issues if Uptimemonster makes a mistake.

Instead, I proposed a Zoom call with screensharing involving both myself and my hosting provider to resolve the issue collaboratively. Once Uptimemonster support realized I would not provide root access, they stopped responding. This behavior is disappointing and not what one would expect from a reputable software company.