UserGuiding Reviews

4.8

4.89 stars
4.89 stars
35

Taco ratings

34
0
0
0
1
Showing 1 - 20 of 35 reviews
Verified Purchaser badge

Verified purchaser

Member since: Jun 2018Deals bought: 4
1 stars
1 stars
Posted: Aug 21, 2018

Poor Support

The user-guiding application locks up when trying to demonstrate adding multiple items to a list. That did not bother me as much as the completely unresponsive tech support. Has some good elements, but seems very premature in its development.

Helpful?
Share
Verified Purchaser badge

Verified purchaser

Member since: Dec 2017Deals bought: 48
5 stars
5 stars
Posted: Jun 22, 2018

Excellent Product, Excellent Service

I know I'm a bit late with the review, but only recently found time to set this up on my site and I love it. I had a few worries originally as I felt many of the popups didn't quite highlight the correct part of the page (off by a few cm) but the support team took a look and updated it last night and now it looks fantastic.

I've been worried about the onboarding process on my site as most of my users aren't the customer (their boss buys the subscription and gets all staff to create accounts) so they may not understand my product when they first log in. UserGuiding means that everyone gets an interactive tour. I love it!

Helpful?
Share
Verified Purchaser badge

Verified purchaser

Member since: Oct 2017Deals bought: 45
5 stars
5 stars
Posted: Jun 15, 2018

Great product and service

I will eventually get around to releasing this SaaS... one of the things worrying me was the onboarding process - this hits the spot in plenty of time, very good explainer videos on youtube too for this really slick app.

Helpful?
Share
Verified Purchaser badge

Verified purchaser

Member since: May 2016Deals bought: 190
5 stars
5 stars
Posted: Jun 14, 2018

Fantastic deal and a great investment

Thank you AppSumo and User Guiding for sharing this fantastic deal. The software is user-friendly and easy to learn. What a great investment in respect to time and money. Any software that allows me to engage and educate new and potential clients is an absolute no-brainer.

Helpful?
Share
Verified Purchaser badge

Verified purchaser

Member since: Apr 2013Deals bought: 42
5 stars
5 stars
Posted: Jun 13, 2018

An amazing user information layer

This deal is a no brainer for anyone who cares about user on-boarding. I can see this useful for apps or course navigation, basically any user on-boarding that requires them to take action with a mouse on a computer screen. I am already thinking of new and intuitive ways to bring more user experience features and make them visible to users. I am happy with the 2 codes I stacked in order to up the limit to the active users and removing the branding which will create a seamless integrated experience for my users. Before finding this tool I was set on creating user walk-through video's and written guides, but once you have the power of guiding a user directly within a website you'll have faster and more accurate control in the process. Support has been great so far and I'm looking forward to the additional features that will be rolled out in terms of customizing the assistant for different domains. Direct support and customer self help is a great advantage with this slick tool. Thanks for making this offer available - I'm very happy with this lifetime deal purchase.

Helpful?
Share