pruefenQ: Can open and click tracking be turned off (no tracking pixel, no link rewriting) for campaigns and API sends?
Hi Raj,
We want to tell our newsletter readers we do not track their opens or clicks, so this decides it for us. Your docs list opened and clicked webhook events, but I could not find a setting to turn tracking off.
1) Can open and click tracking be disabled account-wide or per campaign, so no pixel is added and links are not rewritten?
2) Does the same apply to transactional sends through the API and SMTP relay?
3) When campaigns can go through our own SMTP provider (you mentioned about a month), will utobo still add the pixel and rewrite links before handing off?
Thanks for your time.
Raj_utobo
Oct 27, 2026A: Hey pruefen— good news, this is done. there’s now a Privacy section in Settings where you can switch open and click tracking off per channel: campaigns, sequences, and API/SMTP. off means no tracking pixel and your links go out exactly as you wrote them — we don’t even let the mail provider add its own. 1) yes, account-wide, and opens and clicks are separate switches; 2) yes, same for API sends; 3) yes — when campaigns can go through your own SMTP, the same switch applies and we hand off clean HTML.