VanChat Questions

Showing 1 - 20 of 57 questions

Q: Data Sources

Can you tell me a bit more about the data sources?

If you have 300 products on your website, is is going to require 300+ Data sources (URLS+PDFs) to train the AI?

alan815PLUSDec 18, 2024
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Founder Team
lucas_vanchat

lucas_vanchat

Dec 19, 2024

A: Hi, training with product data does not consume the data source quota. Each plan supports a certain number of products, for example, Tier 3 supports up to 10,000 product records. Only if you need additional files or links to train the data will the data source quota be consumed. For instance, if you have a product manual that is not currently on your Shopify site, but you want the AI to...

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Q: If I purchase level 4 will I get all future Scale pricing plan updates?

silverarchDec 3, 2024
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Founder Team
lucas_vanchat

lucas_vanchat

Dec 4, 2024

A: Hi silverarch,

Thank you for your question. Yes, if you buy level 4, you can get all the feature updates of the future scale plan.

Best,
Lucas

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Q: Can Tier 4 be stacked for additional products to lookup?

gryphsolutionsPLUSDec 3, 2024
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Founder Team
lucas_vanchat

lucas_vanchat

Dec 3, 2024

A: Hi,

Are you looking to purchase multiple Plan 4s to increase the number of products supported by VanChat? If so, we can support stacking. Could you please send this request to support@vanchat.io? Our engineers will need to process it.

Best,
Lucas

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Q: own API keys?

Is any plan to support own API keys? Thank you and good luck with awesome product.

petrhlavacek_czPLUSNov 28, 2024
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Founder Team
lucas_vanchat

lucas_vanchat

Nov 29, 2024

A: Thank you for your interest in VanChat. Currently, VanChat does not support merchants using their own API key. Could you please share the reason why you'd like to use your own API key? Alternatively, we can explore other ways to address your needs.

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Q: number of shops

For how many different domains can you install or use this plugin

info0946PLUSNov 28, 2024
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Founder Team
lucas_vanchat

lucas_vanchat

Nov 29, 2024

A: Hi,
Thank you for your question. Currently, a VanChat account can only be installed on one Shopify store. However, if your Shopify store has multiple domains, they are supported. There is no limit to the number of domains.

Best,
Lucas

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