Q: VideoPeel on Mac/Safari: recording appears full but only 10 seconds save. Solutions?
Hi, we’re experiencing a recording issue when using VideoPeel.
One of our team members is on a Mac using Safari. When she presses Record in the video collection, it records for the full duration, but on playback only the first 10 seconds are actually saved. This has happened repeatedly across multiple attempts.
Is this a known issue with VideoPeel on Safari or MacOS? Are there any recommended troubleshooting steps (permissions, browser settings, etc.)?
I agree. I was trying to set up a campaign tonight and it would not save. I then tried to do live chat and check support and those pages are down. I had high hopes for this tool, but looks like this one will be going into the dumpster.
They changes the templates and never gave us a migration path or ability to port an old template. I was hoping they would provide a couple default templates like...
If I purchase the 2 code option for $138 does that allow me to access the CUSTOM BRANDING feature in the 3 code offer?
Founder Team
Johny_VideoPeel
May 15, 2024
A: Hi Julianmather,
I hope all is well.
That is correct. If you purchase 2 more codes they would be stacked on top of your current code giving you a total of 3 codes and access to custom branding.
Custom Branding currently is
-Custom URL’s -Being able to remove the VideoPeel logo on the video carousel -Redirects on the thank you page - Signature feature
com to get some answers and support for my problem, but I get no reply. How can we contact the support?
Founder Team
Johny_VideoPeel
May 15, 2024
A: Hi Aboli27,
I hope all is well.
So sorry for the delay. What seems to be the problem you're having?
If you click on the Videopeel icon (bottom right corner) when on the VideoPeel website or logged into your account you can write to our support team through the chat.
Q: VideoPeel on Mac/Safari: recording appears full but only 10 seconds save. Solutions?
Hi, we’re experiencing a recording issue when using VideoPeel.
One of our team members is on a Mac using Safari. When she presses Record in the video collection, it records for the full duration, but on playback only the first 10 seconds are actually saved. This has happened repeatedly across multiple attempts.
Is this a known issue with VideoPeel on Safari or MacOS?
Are there any recommended troubleshooting steps (permissions, browser settings, etc.)?
Thanks in advance for any guidance!
Share VideoPeel
Q: Hello!
Any plans to bring this deal back?
Share VideoPeel
Feedspace deal is coming back AppMeister if you are looking for Videopeel alternative ;)
Q: I have been waiting for 10 weeks for a problem to be resolved.
The customer service at videopeel is REALLY BAD.
Share VideoPeel
I agree. I was trying to set up a campaign tonight and it would not save. I then tried to do live chat and check support and those pages are down. I had high hopes for this tool, but looks like this one will be going into the dumpster.
They changes the templates and never gave us a migration path or ability to port an old template. I was hoping they would provide a couple default templates like...
Q: I currently have paid for 1 code.
If I purchase the 2 code option for $138 does that allow me to access the CUSTOM BRANDING feature in the 3 code offer?
Johny_VideoPeel
May 15, 2024A: Hi Julianmather,
I hope all is well.
That is correct. If you purchase 2 more codes they would be stacked on top of your current code giving you a total of 3 codes and access to custom branding.
Custom Branding currently is
-Custom URL’s
-Being able to remove the VideoPeel logo on the video carousel
-Redirects on the thank you page
- Signature feature
Share VideoPeel
Q: I have written three times to info@videopeel.
com to get some answers and support for my problem, but I get no reply. How can we contact the support?
Johny_VideoPeel
May 15, 2024A: Hi Aboli27,
I hope all is well.
So sorry for the delay. What seems to be the problem you're having?
If you click on the Videopeel icon (bottom right corner) when on the VideoPeel website or logged into your account you can write to our support team through the chat.
Hoping we can the issue resolved quickly for you.
Share VideoPeel