thomas_chee

Verified purchaser

Deals bought: 16Member since: Jun 2022
3 stars
3 stars
Oct 14, 2026

Couldn’t get the tool to work due to - "tool not able to connect to transcription server"

I bought Voice Dash hoping to find an alternative to the voice-to-text tool I currently use. Unfortunately, I never got to test it. From day one, the app showed a “tool not able to connect to transcription server” error and wouldn’t work.

I contacted support, and I want to give credit where it’s due: they replied within a day and clearly tried to help. They first suspected my VPN (NordVPN) was the cause, so I switched it off. It worked for a few transcriptions, but the error came back after that and persisted. I also followed their other troubleshooting steps, restarted the app, and rebooted my computer. Nothing resolved it.

I’ll add that if a VPN really does need to be turned off for the tool to work, that would be a notable inconvenience, as many people run one all the time. In my case it made no difference either way.

Because I couldn’t use the product at all, I can’t comment on transcription accuracy, speed, or features, so I’m not rating those. Will be looking to request a refund and will stay with Wispr Flow for now. If the connection issue gets fixed in the future, I’d be open to giving it another look.

Founder Team
Charizze.Soquena

Charizze.Soquena

Oct 14, 2026

Hi there,

We’re really sorry for the frustrating experience, especially since you haven’t been able to use VoiceDash as expected from day one. We appreciate you taking the time to try the suggested troubleshooting steps and share your feedback.

Please rest assured that we take this issue seriously, and we’d like to investigate it further with our technical team. Could you please provide us with your app log file again? This will help our team identify exactly where the connection issue is coming from and better understand what’s causing the error.

You can send the log file directly through our support channel or email it to [email protected].

We understand your concern about having to disable your VPN, and we’ll take this into consideration as we investigate the issue.

Thank you for your patience and for giving VoiceDash a try. We truly appreciate your feedback and the opportunity to look into this further!

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