Hi,

Thank you for sharing these details with us, and we’re really sorry to hear about the issues you’ve experienced with VoiceDash.

Regarding the transcription accuracy, may I know which language you have selected as the output language? Or are you currently using Auto-Detect mode? Transcription accuracy can sometimes be affected by factors such as pronunciation, accent, speaking pace, background noise, and the language detection settings.

We’d also be happy to have our technical team look into this further to check whether there may be any configuration or setup-related factors contributing to the inaccuracies. You can send us more details about the issue, along with any examples of the incorrect transcriptions, so our team can investigate. You may send these directly to [email protected] or via our Support from Desktop VoiceDash Settings → Support.

You can also try using our Custom System Prompt feature to help guide the transcription behavior:

Settings → General → Custom System Prompt → Edit

You can add the following prompt:

Transcribe exactly what I say word-for-word. Do not summarize, interpret, rewrite, or generate responses. Preserve my original wording and punctuation.

Regarding the “Tap retry to try” issue, this can sometimes occur due to an unstable or weak internet connection. It may also happen when connected to a VPN, as VPNs can interfere with the connection between VoiceDash and our servers. If you’re using a VPN, we recommend temporarily disabling it and checking if the issue persists.

If the issue continues, please send us more details about when it happens, including any error messages or a screen recording if possible. Our technical team can then investigate the server/connection issue more thoroughly. You can also send everything directly to [email protected] or via our Support.

Again, we sincerely apologize for the inconvenience, and we appreciate you taking the time to share this feedback with us. We’d be glad to have our team look into these issues further.