VoiceGenie Reviews

I’ve had the opportunity to test a promising new tool that shows great potential, especially with the following key points:

Potential and Promise: The tool is quite promising and seems worth the investment.
Key Features Needed:

Scheduling: Adding scheduling capabilities would greatly enhance its functionality.

White Label Capabilities: Agencies would benefit from white label options.

Current State: After initial testing, it looks really good and is definitely worth considering.

Support: The support team responds quickly, which is a big plus.

Future Prospects: I’m excited to see where the product will be in six months, as it's expected to be further along in development.

Voice Quality:
The most urgent need is integrating platforms like Eleven Labs to improve voice quality, as the current voices sound a bit robotic.The roadmap indicates that improvements in voice quality are in progress.

Cost Considerations:
The cost to purchase additional minutes is quite high right now. Hopefully, this will decrease as the user base grows.

Overall, I see great potential in this tool and look forward to its future developments.

I have tried other AI callers like call fluent (latency too slow) retell (too hard to integrate) bland (call gets cut off halfway) agentsys (expensive and call gets cut off halfway) vapi (doesn't fully follow my script)

So far voicegenie is the best. It sounds the most natural. And overall it follows my script very well. Support is also good.

Only 2 downsides.
1. I cannot trigger a call through zapier yet (developers said they would fix this)
2. It can only do outbound calls, not inbound.

It is not yet usable on a large scale, as it lacks a few small features and other voices in French, but when the roadmap progresses, it will be great. In some months, I am sure that this tool will be able to play the role of a full-time telesales agent in my company.

Very limited support to figure out how to setup inbound/outbound campaigns to work properly without triggering an error. And yes recording/transcription is hit or miss. But not 100% at all.

Definitely robotic voices but it’s more about making sure the webhook and the api integration are working properly. But without the support, it’s hard to say.

I guess it’s worth a few more test before returning for now. Hopefully, this improves in the future.

I thought (given your high prices for regular users) that you offered an "all-inclusive" service, without having to go through twillio, especially since you do it very well for test calls.

The voices are robotic, and the most useful functions are absent, I understood the absence of outgoing calls with a shared number, but since you need a twillio number, I would have liked to be able to take incoming calls! I can't use a "be-called" button on my website either (while your demo announces the appointment), but to benefit from any functionality: you have to trigger a campaign manually, and therefore have a twillio number, which costs more for incoming calls than for outgoing calls.

A link with token and variable would have been good e.g. voicegenie dot com/token?xxxxx&num?+1012345678 (to launch a single call), since you do not know how to receive them (yet you already have everything!) the price was interesting for once, but ultimately I don't think I'll invest.
Especially since I see the blow coming: with another offer launching on appsumo for a new site (instead of improving this one) with the idea that I have just given you, and which I would not take either because the prices will be $159 for 75 or 150 minutes (instead of 750 in third 2 here for the moment)

Bug: in demo version the bot cannot hang up, which consumes a lot of credit, it's a very bad seller , for fear of this happening in campaigns.