Hi eBizTech, Thank you for your encouragement! We are working on new features and will evaluate the comeback options at some point.
Q: Also do you have help videos or docs that explain the setup ?
I had asked before purchase if my agents within the office would be able to log into their own accounts in dashboard to keep track of and handle any calls that they may have answered when I forwarded the calls to ring all my agents phone simultaneously and was told the system could do this just dont have any help files to go by to build the back end Thanks ?
Q: Hello
It was my understanding when reading other potential purchasers questions that if I made subaccounts or ...
aded team members to the acount or made sub accounts they would not see Voizee brand name anywhere. I purchased level 3 option and I dont see this option. Isnt this why level 3 says Brand Removal as this is why I purchased level 3 ??? Please explain thank you
Ok thank you so if I understand correctly my team members when they log in will see the Voizee name on dashboard and url ? I need to have neither of these displayed to my agents and representatives. How can we go about this ? I have not used or setup my account yet its a blank canvas
Please send all support-related questions to support@voizee.com. This board is used for general questions about the product. Thank you!
Q: Hey, will you be coming back to AppSumo?
I only purchased Tier 3, because I assumed "Branding Removal" meant whitelabel.
Now that I've just activated Voizee, and am in my Voizee dashboard, I see that within Voizee it says that only Tier 4 offers whitelabel. However, whitelabel wasn't listed here at all on your AppSumo features.
I'm disappointed I didn't have that information available, so I could get Tier 4, instead of 3, as whitelabel was my primary purchase driver.
I'll check to see how the branding looks in Voizee, but if it's not truly whitelabel, and I can't upgrade to Tier 4, I might have to refund if I don't get the opportunity to upgrade.
Thank you for reaching out. Please send an email to support@voizee.com from the email that you used to purchase the Voizee deal and copy the message that you wrote here. We will check what we can do with the upgrade options. Thank you!
A: Absolutely! Voizee supports both sending and receiving SMS, providing you with a comprehensive communication solution. Regarding international calls, once the expected softphone feature is released, it will indeed support international calls processed through your Twilio account, allowing you to connect with your prospects globally.
Q: Hope you come back to AppSumo soon!
I need to buy more. Thanks! :)
Pavel_Voizee
May 14, 2024A: Thank you for your encouragement! We will think about it :)
Share Voizee Licensing
Looking forward to seeing Voizee to come back
Hi eBizTech, Thank you for your encouragement! We are working on new features and will evaluate the comeback options at some point.
Q: Also do you have help videos or docs that explain the setup ?
I had asked before purchase if my agents within the office would be able to log into their own accounts in dashboard to keep track of and handle any calls that they may have answered when I forwarded the calls to ring all my agents phone simultaneously and was told the system could do this just dont have any help files to go by to build the back end Thanks
?
Pavel_Voizee
May 15, 2024A: Hi george93,
Please send email to support@voizee.com and we will assist you with the setup. Thank you!
Share Voizee Licensing
Q: Hello It was my understanding when reading other potential purchasers questions that if I made subaccounts or ...
aded team members to the acount or made sub accounts they would not see Voizee brand name anywhere. I purchased level 3 option and I dont see this option. Isnt this why level 3 says Brand Removal as this is why I purchased level 3 ??? Please explain thank you
Pavel_Voizee
May 14, 2024A: Hi george93,
Thank you for reaching out. There is a difference between "Brand Removal" and "White Label"
- Brand Removal - in terms of this deal and plans listed on our website, this means removing "Powered by Voizee" from the website widget
- White Label - means that you can put your logo and apply your custom URL using CNAME. White Label was available from Tier 4
Share Voizee Licensing
Verified purchaser
Ok thank you so if I understand correctly my team members when they log in will see the Voizee name on dashboard and url ?
I need to have neither of these displayed to my agents and representatives. How can we go about this ? I have not used or setup my account yet its a blank canvas
Hi george93,
Please send all support-related questions to support@voizee.com. This board is used for general questions about the product. Thank you!
Q: Hey, will you be coming back to AppSumo?
I only purchased Tier 3, because I assumed "Branding Removal" meant whitelabel.
Now that I've just activated Voizee, and am in my Voizee dashboard, I see that within Voizee it says that only Tier 4 offers whitelabel. However, whitelabel wasn't listed here at all on your AppSumo features.
I'm disappointed I didn't have that information available, so I could get Tier 4, instead of 3, as whitelabel was my primary purchase driver.
I'll check to see how the branding looks in Voizee, but if it's not truly whitelabel, and I can't upgrade to Tier 4, I might have to refund if I don't get the opportunity to upgrade.
Please let me know. Thank you! :)
Pavel_Voizee
May 14, 2024A: Hi sarah044,
Thank you for reaching out. Please send an email to support@voizee.com from the email that you used to purchase the Voizee deal and copy the message that you wrote here. We will check what we can do with the upgrade options. Thank you!
Share Voizee Licensing
Q: I understand SMS sending is possible but is receiving SMS possible ?
Are international calls supported on the expected softphone feature ?
Pavel_Voizee
May 15, 2024A: Absolutely! Voizee supports both sending and receiving SMS, providing you with a comprehensive communication solution. Regarding international calls, once the expected softphone feature is released, it will indeed support international calls processed through your Twilio account, allowing you to connect with your prospects globally.
Share Voizee Licensing