HI, I bought 2 codes back in 2021, been amazing, thank you! However I went to add code following instructions in my account. Profile>Appsumo - however there is no option to redeem a code.
Please fix this or inform of best way to redeem and stack.
Thanks again, WarmWelcome is a fantastic product, super grateful!
Founder Team
davidjay
Dec 8, 2025
A: Thank you and I'm so glad you've been enjoying Warm Welcome! I think the upgrade input form is not being displayed correctly but we should have it fixed later today or tomorrow.
Will users have their own dashboard or have access to other user's video bubbles, video cards etc? If so what parameters have been added to prevent one user from deleting the creatives of another user without permission?
Founder Team
davidjay
Dec 8, 2025
A: Here's a quick link to how our Team functionality works - https://www.warmwelcome.com/how-team-accounts-work
If I send a video out to contacts, do they have the ability to schedule a future live video chat with me? Or do I need outside scheduling software? And in a live video chat, is it just my camera or can I share my screen as well?
Founder Team
davidjay
Dec 8, 2025
A: Great questions! We have a calendly integration as well as the ability to embed whatever you'd like in terms of scheduling.
For live video chat you can share your video and your screen.
I'm considering WW for one of my customer. We are both based in France, and I found some videos on your website being a bit slow on my end (in comparison with what I am usually used to for videos). Are the videos all hosted in the USA, are you using a CDN to deliver it quicker elsewhere? Or is there maybe a way to decide in which Datacenter/zone your videos are hosted?
Btw, it seems some videos have been deactivated on your pages https://www.warmwelcome.com/warm-welcome-vs-sendspark
Founder Team
davidjay
Dec 8, 2025
A: Thank you. We are using AWS and we use their CDN functionality. Our website is different from the application so that may be why you're seeing some slowness there but if you experience something slow in the app just let me know.
Hello, I purchased 2 codes in 2021, so I have a lifetime deal with 2 codes. Would it be possible to add another code to get the lifetime deal 3? Basically, if I just buy one code, will I automatically upgrade from tier 2 to tier 3 in my account? Or can I not stack them? Thanks.
Founder Team
davidjay
Dec 8, 2025
A: You're correct. The codes should continue to stack from the original promotion and if something is acting wonky for you just let me know and we'll get it resolved. The first day of these promotions is always a bit crazy but we're here for you.
Q: Upgrading codes
HI, I bought 2 codes back in 2021, been amazing, thank you! However I went to add code following instructions in my account. Profile>Appsumo - however there is no option to redeem a code.
Please fix this or inform of best way to redeem and stack.
Thanks again, WarmWelcome is a fantastic product, super grateful!
davidjay
Dec 8, 2025A: Thank you and I'm so glad you've been enjoying Warm Welcome! I think the upgrade input form is not being displayed correctly but we should have it fixed later today or tomorrow.
Share Warm Welcome
Q: User access?
Will users have their own dashboard or have access to other user's video bubbles, video cards etc? If so what parameters have been added to prevent one user from deleting the creatives of another user without permission?
davidjay
Dec 8, 2025A: Here's a quick link to how our Team functionality works - https://www.warmwelcome.com/how-team-accounts-work
Share Warm Welcome
Also, be sure to checkout our FAQ where we have addressed this question and have a lot of good info. https://warmwelcome.com/appsumofaq
Q: Scheduling Live Video Chat.
If I send a video out to contacts, do they have the ability to schedule a future live video chat with me? Or do I need outside scheduling software? And in a live video chat, is it just my camera or can I share my screen as well?
davidjay
Dec 8, 2025A: Great questions! We have a calendly integration as well as the ability to embed whatever you'd like in terms of scheduling.
For live video chat you can share your video and your screen.
Share Warm Welcome
Q: Where are hosted the videos?
Hey,
I'm considering WW for one of my customer. We are both based in France, and I found some videos on your website being a bit slow on my end (in comparison with what I am usually used to for videos). Are the videos all hosted in the USA, are you using a CDN to deliver it quicker elsewhere? Or is there maybe a way to decide in which Datacenter/zone your videos are hosted?
Btw, it seems some videos have been deactivated on your pages https://www.warmwelcome.com/warm-welcome-vs-sendspark
davidjay
Dec 8, 2025A: Thank you. We are using AWS and we use their CDN functionality. Our website is different from the application so that may be why you're seeing some slowness there but if you experience something slow in the app just let me know.
Share Warm Welcome
Q: Stacking codes
Hello, I purchased 2 codes in 2021, so I have a lifetime deal with 2 codes.
Would it be possible to add another code to get the lifetime deal 3?
Basically, if I just buy one code, will I automatically upgrade from tier 2 to tier 3 in my account?
Or can I not stack them?
Thanks.
davidjay
Dec 8, 2025A: You're correct. The codes should continue to stack from the original promotion and if something is acting wonky for you just let me know and we'll get it resolved. The first day of these promotions is always a bit crazy but we're here for you.
Share Warm Welcome