I purchased Warm Welcome in January 2021 and have used it across multiple domains and client campaigns. Unfortunately, the product has not evolved in almost five years.

The UX and backend still look exactly the same as they did in 2021.

Email deliverability has remained inconsistent even on properly configured, warmed domains.

Video quality issues persist, with recordings often appearing blurry or laggy.

Several promised improvements never arrived.

Support has often been unresponsive.

The concept is good, but the platform feels largely abandoned compared to current alternatives.

What has genuinely shocked me, however, is the founder’s public response to user feedback.

After posting a factual, experience-based review, the founder replied with comments that were dismissive, accusatory, and belittling toward me as a customer. My review contained no personal remarks, no demands, and no unreasonable expectations. It simply highlighted long-standing issues that many users have observed for years.

Despite that, the founder responded by making false assumptions about my usage and by framing honest product feedback as some kind of bad-faith behaviour. That is not something I have ever experienced from a SaaS founder, and it raises serious concerns about how customer opinions are handled internally.

To clarify:
I have never used Warm Welcome for spamming or any misuse. My usage has always followed proper domain warming and one-to-one communication practices. The founder’s accusations do not reflect my actual behaviour and were made without any basis.

Feedback is not an attack.
Long-time customers pointing out real product issues should not be met with hostility or belittling remarks. When a founder responds to constructive criticism in this manner, it becomes very difficult to trust the product’s direction or the company’s respect for its users.