Bought Warmwelcome in 2021 and went a long way with it.
Recorded and sent hundreds of video messages.

Founder David Jay is one of a kind
and spreads love & happy feelings wherever he appears,
but no promises were kept
all along the way of almost five years since then.

About every 6 months I wrote a message or sent an video.
I used the support bubble on the still untouched website several times.

I even went into conversation with David and his team
and got answers:
"Thank you for your response!"
"Yes, we'll implement that."
"yes you'll get all these updates"

Thank you for your sincere messages,
but they're just words and nothing happens.

My compalints are these:

• It's impossible to remove Warm Welcome Branding on emails sent from the mobile app. Must be fixed!

• if you want to remove Warm Welcome Branding from messages in the desktop app, you'll have to set this up EVERY SINGLE TIME you send a message. If you're working with templates and want to send let's say a hundred WW-messages you'll have to dig into the settings for 100 times and unable the "Sent with Warm Welcome" logo message. SO ANNOYING!!

• The language of backend is english, which is fine. But every message sent comes with hard codes words I was promised to be able to translate a dozend times. These are the hard codes strings like the words: Reply to: / Send / Write a reply! / RECORD AUDIO OR DRAG & DROP / RECORD VIDEO OR DRAG & DROP / Write a reply! / Let us know who you are! / Name / Email / Send / Reply / Your reply has been sent! / Return back to video? / and of course the error messages of entry forms like: 'Name is required' / 'Email address is required'.

David personally [!] promised this several times.
Nothing happened since 2021.

Then the worst:
The Video quality.

• you might have latency or lag problems with the audio.
The audio might start later, end earlier or anything in between.
• The video quality on record is not what you get in return.
Your video will look blurry and unsharp.

Imagine what has happened to the video game since 2021
but Warm Welcome was on 1280 × 720p back then
and nothing !! has improved. No AI. Nothing new.
(Besides a bulk email feature I must admit –
that might work but looks like 2013 tbh.)

And it gets worse because videos are COMPRESSED
and show banding and other artefacts.
Yes, I know how hard a video business can be,
but trying to sell the same underdeveloped (cr) app
five years later is pretty … well name it yourself.

If you want to stand out in quality from competitors
using Loom or the like, you'll be embarassed and disappointed.

What I really love, love, love at Warm Welcome is the overall idea
and how easy it is meant to be.

But it doesn't perform well.

There was also a Chrome Extension which was
really well integrated into LinkedIn but it wasn't
nurtured and somewhen deprecated by Google.

Then you'll read about 'Teleprompter Scripts Library' as a feature
which is nowhere to find. Yes, you may store your own
teleprompter content but the promised skripts are just thin air.
Or maybe they're very well kept somewhere I can't find them.
Prove me wrong, David Jay & team.

Still, one more thing I'd ask for, if possible:
Every video email / page lands on a landingpage named
https://app.warmwelcome.com/widgets/2759c436-xxxxx
although we already can connect our own domain to send emails.

I would gladly buy another code to be able
to have my own domains landingpages.

Please, pretty please DJ & team as soon as the i8n wordings are done
and the video quality has been improved, will you make that happen?

I'll rave for you like Mr. Wonderful.

✌️