The product has promise but is full of bugs (error when trying to open tickets and incoming messages not being detected — and yes this is an extra monthly fee paid add on) and I cannot get support to reply to me. It is a real shame because this could be a great product. I will change this review if I do end up being able to talk to support. I've tried their chat (funny they themselves don't use WhatsApp...) and their email and got zero replies.