WebTotem Questions

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Q: I no longer have access to Webtotem and all my sites are no longer secure?

Galak_Groupe_SAPLUSFeb 13, 2022
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Q: Hello, It still doesn't work!

!!!!

Galak_Groupe_SAPLUSFeb 18, 2022
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 15, 2024

A: Hello Galak_Groupe_SA,

Thank you for bringing this issue to our attention. We are working on resolving this issue, and you will receive an email from us with updates shortly.

Sincerely,
Tatiana

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Q: Hello I have a few questions.

1. Do you think it is a good investment if I sell websites? So I can add a extra layer of protection?
2. How do I connect it to a website and if so is there a code that will be needed to be put inside the code of the website?

photoswithgabeFeb 6, 2022
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 15, 2024

A: Hi photoswithgabe,

We've already replied to your email with these questions :) Hope it helped. Please don't hesitate if you have more.

Respectfully,
Tatiana

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Q: I'm testing with one site and ran a report.

Is there a way to remove "View the full analysis at:
www.wtotem.com" from the generated PDF report? BTW www.wtotem.com site can't be reached.

TonyNPLUSJan 6, 2022
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 14, 2024

A: Hi TonyN!

Thank you for giving our product a try. Just checked, our site is available and all good. Could you kindly make a screenshot and send it to our support team next time you encounter this problem?

Thank you,
Best Regards,
Tatiana

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Q: Hello, I can't activate on my website !!!!!!

Galak_Groupe_SAPLUSFeb 15, 2022
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Q: Hi, I use Wordfence free version on all of my client websites.

Since most of the WordPress installations are in a shared server, my concern is how much server resources can be used by a plugin.
WF is known to use many database tables to perform its tasks.
What about Web Totem, How much load can it add to a WordPress site? Is there any report on this topic?

ciaowebJan 2, 2022
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 15, 2024

A: Hi ciaoweb!

Thank you for your interest in our product. Indeed, server resources usage might be a sensitive topic. While we do not have any kind of report on it, our internal research has shown that the load our product adds to a WP site is relatively bearable. We encourage you to give it a try and make an informed decision afterwords.

Best Regards,
Tatiana

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Q: Hi, can I sell my sub accounts to other host providers?

terrill1Dec 22, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 15, 2024

A: Hi terrill1!

After you make a purchase here, the power to decide what to do with your account and sub accounts is left to your discretion. Please keep in mind you can not "upgrade" your sub accounts to the "account" role.

Hope it helps.

Best Regards,
Tatiana

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Q: Hi, I have some questions.

1. Can you list what are the CMSs able to be guarded by WebTotem at the moment, since Weebly and SpredSimple aren't supported yet?
2. What if I build my site from scratch? Will WebTotem able to support this kind of site or is it strictly for some CMS only?

Thanks.

GedanggorengDec 17, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 15, 2024

A: Hello Gedanggoreng!

Thank you for the interest in our product.

Antivirus and firewall will work for every PHP website, if the owner has an access to the code. For all other websites, only monitoring module will work.

Hope it clears things up.

Best Regards,
Tatiana

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Q: Will you app work and websites created on Weebly or on spreadsimple?

yoelmolinaPLUSDec 16, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 15, 2024

A: Hi Sumo-ling!

Thank you for your question. For now, the answer is no.

Have a great day!

Best Regards,
Tatiana

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Q: I purchased this the first time around and never was able to use it.

I've been following the Trello board for the functionality I need added and it keeps getting pushed back from quarter to quarter. In fact, looking at the changes on the Trello board, most things in the last year have either been pushed back quarter after quarter or you went through in October and moved them to archives and dropped them completely. We need some honesty here and that is that there has been little to no improvement AND all of the feedback that was created from the first campaign was pushed back further and further and ultimately archived and ignored. What do you have to say for yourselves?

bdragonDec 10, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 14, 2024

A: Dear bdragon,

Thank you for purchasing our product back then and caring for its improvement. Indeed, honesty and integrity are the core values for us, especially, when it comes to long-term relationships with our clients.

Coming back here after working passionately on our product improvement over the last few months, we dare greatly to offer You and the whole AppSumo Community the newest, strongest version of the cyber security shield. Since the last campaign, we released these features:

✅WAF custom rules (geomatch - block countries by IP)
✅Show malicious piece of code to the end user
✅Manual URL Whitelisting
✅Manual IP Whitelisting and Blacklisting
✅Server status (hard disc space, RAM Usage, CPU resource usage)
✅Permission Checks
✅Dos Basic Attack Mitigation (rate limit)
✅Brute Force Attack Prevention (login attempts limit)

You can track them all in our roadmap you mentioned under the "Released" section. We believe they show our growth and, more importantly, our commitment to serve our customers, long term.

And because there is no effort without error and shortcoming, some of the planned features got released later than we planned, and a few of them even got postponed. Naturally, we focused on the issues crucial to the majority of our customers first. Succeeding in doing so gave us the confidence to come back here with the product of better value for the AppSumo community.

Yet we are sorry to hear you feel we let you down. Could you kindly comment here or directly to our support chat on what potential features we need to focus on in the nearest future? It will be very helpful to us and all Sumo-lings.

Please know that we truly want you to be with us on our journey. And we sincerely thank you for helping us grow.

Respectfully,
Tatiana

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Q: Hello Sumo-Lings!

🌮

I hope you have been enjoying this tool and using as a defense for any hackers around the world. Web Totem is a web application firewall that works on preventing attacks from any threats coming into your website.

Think about this tool as being one of the Marvel characters which is working around the clock to risk any possible data leak. 🧨

So I hope you decide on investing on this super hero tool and let me know what you think about it in the reviews!!🤪

Caro_AppSumoDec 15, 2021
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Q: Respectfully, "try it out for yourself" simply doesn't cut it, it is nowhere near good enough I am afraid.

Here is why:

1. Cybersecurity is rather a technical and specialist area - very few of us have the time or skills to test this out and form a valid assessmenmt of how good it is - you surely must understand that?

2. The first impression of this tool looks promising but digging deeper into the questions you soon see there is a history of problems with this experienced by other sumolings in the previous launch which includes serious issues like sites breaking, the tool not working and not being able to remove it from a site, or access a site that has it installed.

3. In an effort to gauge how good this tool is against a industry standard of Free Wordfence your only response, is to try it out ourselves - that doesn't help us ( see note 1) and it so clearly doesn't help it just looks like you are being evasive, which diminishes trust - trust is essential for any purchase but especially in the case of a technical product like this which we cannot fully evaluate.

I would like to see an independent review by a cyber security expert and some real customer reviews - is that possible?

I hope that you demonstrate that you are a trustworthy business by being transparent, by publishing this question and by addressing these issues properly and honestly.

If you do that then perhaps everyone can start to build some trust in webtotem, if you don't do that then I at least will have my answer - please please address the central issue here - we need a proper basis to trust a product like this - not try it out because honestly I am a cyber security noob
Glws

BrightspacePLUSDec 13, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 14, 2024

A: Dear Ohfavoo,

I can't thank you enough for this thoughtful comment. My heart felt warm reading it. We developed our product with the certain perfect customer in mind, and, finally, we met you!

We can relate to you on so many levels!

You say, cybersecurity is rather technical area, - it is. Our goal has always been to deliver a product that not only cyber savvy, but also non-technical people can benefit greatly from. We want small business owners, bloggers, niche Internet agencies, pet sitting service providers and all website owners in the world have access to the affordable and efficient cybersecurity defense. We strive to make the Internet a safer place for you - and ourselves -in one click.

You say, honesty and transparency are important. We think honesty is the Foundation in every relationship, business relationships included. All the information about our product is published on our website, together with references from our partners. You can look into the founder's credentials and learn more about our story and experiences. And of course, you can look through many reviews on the Deal page right here.

You say, there are some critical reviews on the product from the previous campaign, and now you have doubts. Because of complex and constantly evolving nature of cybersecurity, we hit bumps in the road, occasionally. And our team works 24/7 to navigate them successfully. Behind every product are real people :) Psychologists say that we have to get beyond the idea that making mistakes is somehow indicative of not being smart, not competent, not belonging. Is is surely the challenging path, to become the most reliable cybersecurity solution in the world. But it is the path we have chosen, and we stay true to it. Our team works hard on strengthening the product modules, adjusting it to new demands, and releasing the features our customers need the most.

You say, you would like to see some honest reviews. Undoubtedly! The good news, they are all here, on the AppSumo website! Ohfavoo, I can see you have purchased 700 deals already. That is way beyond impressive. I wish I had your expertise and experience! Since you have 4 year experience with AppSumo, I am sure you know that all the reviews here are honest and written with a pure goal to help the AppSumo community. From my personal perspective, critical reviews even add credibility here. Well, some of them are pretty harsh and may cost me some sleep, but I know even those reviews were written with good intentions at heart :)

You say, we are hesitant to compare publicly ourselves to competitors, asking you to give it a try by yourself. That is correct. Please let me explain our position in the next comment, due to the word limitations.

To be continued,
Best Regards,
Tatiana

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Q: 1) How do you compare with WordFence?

I know WordFence has 2 Factor Authentication, but have not seen this in your site.

2) Are you looking into adding 2 Factor Authentications?

3) Would you consider in changing the login path wp-admin to custom path to make site more secure?

I got 3 tier plan and looking forward to seeing your product grow.

alberto.oliveraPLUSFeb 23, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 14, 2024

A: Hi alberto.olivera,

Tier 3 sounds great! Thank you for your purchase!

We have 2 Factor Authentication on our product roadmap. Thank you for suggesting changing the login path wp-admin to custom path: definitely, our team will think it through and consider adding this adjustment to our roadmap.

Once again, thank you for trusting us and helping us grow!

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Q: 1) How is your service different from HideMyWP Ghost by squirly and wordfence?

2) I have both the tools running, is your tool compatible to run simultaneously with them or i need to deactivate them to run yours

Abhik_CreatorDec 14, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 15, 2024

A: Hello Abhik_Creator,

Thank you for the interest in our product!

Our tool is compatible with other cybersecurity products, you don't need to deactivate any of them. Please kindly keep in mind, though, even the best security products can be slightly incompatible. Firstly, because of the complexity of each of those solutions. Also, some incompatibility can occur because your security “guardians” try to defend you from the same threats and attacks, simultaneously. Think about it as the army of white knights, fighting for you, together: once in a while, they can hit each other too.

Regarding comparison to other similar solutions, we respect your willingness to make an informed decision and choose the security product that suits you best. Nevertheless, we’d rather not state here the comprehensive competitive analyses on the competitors, for three reasons.

First, our main focus has been, and will always be on developing and improving our own product. The product you can rely on. Secondly, any competitive landscape analysis will be outdated a few minutes right after it is published: each company strives to develop its product and releases new features every now and then. And since we respect your right to make an informed decision, we will avoid misleading advertising. Thirdly, common sense dictates that any review on our competitors’ product may seem a bit biased. Surely, we love our product! And we hope you will love it too.

Instead, we want to highlight now the generosity of our AppSumo Deal structure. You get a full stack of the security features, including Basic Malware Removal, WAF, Malware detection and many others. We are positive, WebTotem is all you need to feel cyber safe today.

We encourage you to give our product a try and explore its value and potential to the fulles.

Best Regards,
Tatiana

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Q: Hi!

Thank you for listening. I have a quick question: I read in a review that the roadmap is impressive, for feature additions to Tier 2 and 3. I went to the roadmap, but I did not find anything. When I buy Tier 1, will I also have access to all the present & future features of Tier 2 and 3? Besides the limitation of the amount of websites?

Thank you so much!
And I'm impressed to read several of your very respectful, thoughtful and elaborate answers!

Steven-VDec 14, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 15, 2024

A: Hi Steven-V!

Thank You for your question and your kind words.

Of course, when you buy Tier 1, you also have access to all the present & future features of Tier 2 and 3, apart from the limitation of the amount of websites and sub accounts. All three tiers have the same Professional plan as a basis. And the beauty of the life time deal is that by getting it now, you become our long term customer, supporter, and beneficiary. All the features we are about to release, all the improvements and adds-on - all yours. This AppSumo deal is our way to communicate our commitment to serve you long time in response to the credit of trust you give us today.

As for the roadmap, I assume the review you mentioned was written a few months ago. Indeed, after our previous campaign here we had a lot of "TO DO" cards on the Trello board, and now most of them are in the "RELEASED" category.

Hope it clears things up.

Again, thank you for your words of support: it really means a lot to me and all our team.

Best Regards,
Tatiana

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Q: Hi, I am currently using WordFence on all my sites.

What makes this better and also if I use this will there be any conflicts of issues between the Wordfence plugin and Webtotem?

info2685Apr 20, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 15, 2024

A: Hi info2685,

Please kindly keep in mind, even the best security products can be slightly incompatible. For example, because of the complexity of each of those solutions. Also, some incompatibility can occur because your security “guardians” try to defend you from the same threats and attacks, simultaneously. Think about it as the army of white knights, fighting for you, together: once in a while, they can hit each other too.

We encourage you to give our product a try and explore its value and potential to the fullest!

Best Regards,
Tatiana

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Q: Does your WAF include any CDN features and caching?

Looking for security and performance, not just security.

MilesSDec 12, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 14, 2024

A: Hi Sumo-ling!

Thank you for your question. Right now, the answer is no, because we are working on the app level.

Hope it helps!
Best Regards,
Tatiana

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Q: I bought the highest tier offer last time Webtotem was on Appsumo.

But after testing it on multiple sites, I found that it did not help me fix hacked sites and did not prevent hacks on healthy sites. Sadly, I had to get a refund and choose Malcare which worked perfect and seemlessly.

Here's my question: What improvements/changes have you made to WebTotem since the last Appsumo offer?

DevintheDeveloperPLUSDec 11, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 14, 2024

A: Hello DevintheDeveloper!

So happy to see you again! We are glad you came by our product this time too.

Indeed, we have history :) Since you are sharing your perspective on your experience with us, let us kindly duplicate here our response to you requests from a few months ago, so the AppSumo community has the whole information. It is already public, so forgive me my repetitiveness.

On March 24th, I wrote to you here, in the "questions" section of the Campaign:

"Hi DevintheDeveloper,

We are very happy that you were, indeed, open to dialogue. I can see the email thread between our team and you. Apparently, your issue - the DDos attack protection - was out of scope of our current value proposition.

And our team members brought that to your attention. Moreover, we value transparency and pointed that out in the "Questions" section here (11ty, 12th, 16th March).

I understand how frustrating it might be, so let me explain, to the best of my abilities, why it is so: we protect your website on the app level. Consequently, the DDOS type of attack is out of the scope of our service.

DevintheDeveloper, since the cyber security is a complicated issue, your security assistant team will always need the full scope of data to get to the root of the problem and offer possible solutions. What may be perceived as a "slow" process, is rather appropriate due diligence phase that needs involvement of all the parties.

Let me repeat that are fully committed to get to the root to your client's website problem and in case there is a cause-and-effect link to our product, we will solve it. Please help us to help you.

In any case, we respect your decision to chose the security assistant(s) that suits you best.

Best Regards,
Tatiana"

DevintheDeveloper, we appreciate your good intent and readiness to give us another try. Please refer to our Founder's Welcome message (pinned comment) to review our new features.

Best Regards,
Tatiana

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Q: Hello, I see possible to stack codes, but will it be possible to add sub accounts after AppSdeal is over as an add-on monthly fee?

Thank you

madronifyDec 13, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 15, 2024

A: Hello madronify,

Thank you for your question! The only way to stack sub accounts is to stack codes.

Hope it helps!
Best Regards,
Tatiana

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Q: Hello, I bought 2 webtotem codes on December 10, 2021, 1 day later still not activated?

I am the only one ?

thank you for your reply

Galak_Groupe_SAPLUSDec 11, 2021
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Founder Team
Tatiana_WebTotem

Tatiana_WebTotem

May 14, 2024

A: Hello Galak_Groupe_SA,

Your issue should be resolved by now. Could you kindly check it out and let me know if we can assist you with anything else?

Thank you for becoming our customer!

Best Regards,
Tatiana

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